Remote Customer Success Manager – Tadaweb

Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb has become a leader in the collection and enrichment of Publicly Available Information (PAI) to effectively scale our users’ impact. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies.

We are recruiting for the position of a Customer Success Manager.

Scope of work :

• You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success.
• You will train and mentor our customers on our platform to deliver maximum value on open-source data collection and analysis.
• You will be problem solving daily and helping customers with use cases that push what is technically possible.
• You act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team.
• You will research, explore and help implement new technologies to help our customers.

Your profile :

You get bonus points if you have any of the following :

Our offer :

This role will be remote and will require regular travel around the US and abroad to see customers. Onboarding training will require you to spend time in Luxembourg, London, Paris and / or Ottawa to meet colleagues and learn the product differentiators.

Tadaweb is an equal opportunity employer and we strive to have a team with diverse perspectives, experiences and backgrounds.

Our culture :