Are you ready for an exciting challenge and a stable career in the construction industry, or a change of scenery? We are looking for a dynamic and motivated individual to join Argo Lumber, a corporate family member of the Alpa Lumber Group and be a part of the largest Lumber, EWP, CSP, OSB, TRUSS supplier in Ontario.
Argo Lumber is currently looking for an Order Desk Coordinator in Maple, Ontario. The Order Desk Coordinator serves as the main point of contact for all customer orders.
Working closely with the Shipping, Yard, and Sales Departments, the Order Desk Coordinator is responsible for processing, coordinating, and communicating order and delivery information to customers.
They will provide superior customer service by promptly responding to inbound inquiries, questions, and information requests.
Benefits : Dental care, vision care, extended health care, life insurance, RRSP match, vacation days, company events, casual dress, on-site parking.
Job Responsibilities :
- Act as the primary point of contact for client support and orders.
- Process orders accurately and quickly as per the customer or as directed by the Argo Lumber sales team.
- Provide Superior customer service on the phone and for in-office visits, maintaining a friendly and professional demeanour at all times.
- Assist with order coordination and tracking from start to finish.
- Ensuring all custom products match the customer requirements.
- Track shipments in customer log books and handle any shipping issues.
- Complete other tasks as required
Skills / Requirements
- Minimum 2 years’ Order Desk or customer service experience.
- Proven ability to provide exceptional customer service both on the phone and in person.
- Superior English both verbal and written.
- Strong computer skills, proficient in Word and Excel. Experience working with ERP or Order Entry Software is considered a strong asset.
- Experience within the soft wood lumber or residential construction industry is preferred.
- Must be extremely organized and be comfortable juggling a multitude of tasks at the same time.
- Works well individually and as part of a team.
- Must be punctual and reliable.
Competitive salary is based on experience and includes benefits, vacation and a pension plan.
We are an equal opportunity employer. We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.
Job Type : Full-time
Schedule :
- Monday to Friday
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