Description :
The Receptionist is the first point of contact for everyone entering the head office, so exceptional customer service and a positive attitude is key to this role.
This office position supports the Deals team, our internal and external clients, Realtors, and the Brokerage. Superior attention to detail, maintaining a pleasant disposition while working in a fast-paced environment are all important aspects of this role.
This is a full time temporary maternity leave working until approximately October .
Responsibilities :
- Handling of all incoming head office calls and appropriately assisting or directing the call
- Responding to email in a timely manner
- Welcoming guests to the head office and assisting as need be.
- Assisting Branch Managers, Administrators and Accounting with commission and deal inquiries
- Following up on outstanding commission cheques and confirmation of closing
- Distributing the balance of commission cheque to branches
- Assisting the deal processing team with deal transactions
- Opening and routing couriers and mail
- Handling incoming and outgoing faxes
- Maintain record and reimburse employees for their head office parking.
- Maintaining a clean and presentable office space
- Assisting in the ordering of office supplies & replenishing of office stock
- Other duties as assigned by Management.
Requirements :
- Proven customer service with a timely response to customer inquiries in a pleasant, courteous, and professional manner.
- Real estate industry experience an asset, but not required.
- Ability to identify customer's needs using superior communication skills.
- Excellent computer skills with knowledge of Adobe and Microsoft Outlook
- Excellent analytical skills and organizational skills
- Independent worker and approachable, positive, and respectful team player
- Ability to handle a very busy, fast-paced environment with multiple priorities.
- This is an in-peson position working at the corporate office, Mon-Fri, -pm.
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