Supervisor, Housing Advocacy and Eviction Prevention in Communities

Hours : 35 hrs / wk.

Range : $83,130-$100,451

Location : 30 College St., Toronto

Classification : Full-Time Regular

Position : NON-BU

Summary :

Under the direction of the Manager of Housing the Supervisor of Housing Advocacy / EPIC team is responsible for supervising a team of Housing Advocate / Eviction Prevention Workers assisting Indigenous community members with preventing evictions and meeting their temporary and permanent housing needs through individualized case management.

Responsibilities :

• Supervision of EPIC program and Housing Advocate / Eviction Prevention Workers.
• Ensuring the policies, procedures and program guidelines and expectations are adhered to in accordance with Funder and NCFST policy and procedures.
• Working in collaboration with Manager of Housing to ensure program continuity for community members and comprehensive direction for staff.
• Ensuring the physical safety of staff, community members, and physical buildings.
• Providing crisis management and de-escalation guidance and support as needed.
• Providing conflict resolution between staff members and community members etc.
• Compile and review EPIC program data for funding reports and ensure these are completed and submitted as per Funder requirements.
• Ensure ADP timesheet information for all staff is complete, accurate and submitted on time.
• Scheduling of staff for the Housing Advocacy / EPIC Team.
• Responsible for maintaining budgets and expenditures in ongoing consultation with the Manager of Housing.
• Rotating On-Call hours and vacation coverage with Housing Supervisory team.
• Ensuring culturally grounded programming and service delivery for all community members.
• Attend Housing network and funder meetings, including EPIC, TSSS, Housing Secretariat, TSN, IPAC, etc.
• Perform other related duties as assigned.

Qualifications, Knowledge, and Skills :

• Post-Secondary education in the Human Services field or equivalent and a minimum of three years relevant experience with a minimum of one year’s relevant experience working in a supervisory role.
• Strong understanding and practice of Indigenous approaches to well-being, including land-based practices and cultural knowledge.
• Connection to First Nation, Métis, Inuit communities would be considered an asset.
• High literacy in Indigenous Cultures, Urban Indigenous issues, and understand the unique dynamics that exist within the First Nations, Inuit, and Métis cultures.
• Must pass a Vulnerable Sector Police Record Check.
• Exceptional leadership, conflict management and mediation skills.
• Excellent verbal and written communication skills, time management and organizational skills.
• Thorough knowledge of community resources and community partners.
• Detailed knowledge of housing resources, tenant rights and issues concerning the unhoused.
• Proven ability to liaise effectively with external agencies, community members and stake holders.
• Adept understanding of digital databases, project management software and communication technology.
• Effective decision maker with a track record demonstrating innovation, problem solving and conflict resolution skills, promoting organizational performance and continuous improvement and the ability to promote and foster teamwork.
• Demonstrated ability to prioritize competing work demands and to manage a high volume of work.
• Flexibility to work evenings and weekends, as needed.
• Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values in to practice, service and relationships.
• Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation.
• Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships.

About Native Child and Family Services of Toronto :

Native Child and Family Services of Toronto strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community.

We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centred, family focused, and community driven.