Housekeeping Supervisor

The Role

As a Housekeeping Supervisor, you will be a part of the team that takes the guest experience within our guest rooms to a new level.

Reporting to the Executive Housekeeper, the main responsibilities within this role are to provide leadership, motivation, direction and support to all Housekeeping employees.

Being aware and focused on the goals of the department through the quality of room cleanliness, hallway presentation, productivity, and guest service interactions at all times is key to the success of the incumbent within the role.

You are driven by results, as well as being proactive with employee relations and cross departmental communication. You will be held accountable for the safety and security of all associates and their work areas.

Job duties :

• Provides leadership, motivation, direction, and support to Room Attendants with a focus on Rooms quality and internal and external guest service.
• Ensure that the guest rooms, hallways are properly cleaned and maintained, exceeding our guests’ expectations, while adhering to hotel standards and operating in a cost-effective manner
• A promoter of teamwork inter-departmentally to ensure on-going positive relations always striving toward smooth and successful operations.
• Coordinate and communicate effectively with other departments
• Handle all guest communication, lost and found, problems and feedback that involves the department and follow up where necessary
• Provide effective training, follow-up, support and coaching for all staff under their supervision
• Accountable for the safety of all associates work areas continually keeping safety top of mind.
• Responsible for managing performance of associates, involved in performance reviews and progressive action where appropriate.
• Ensure commitment are maintained with active participation and lead by example

Employment Experience and Educational Requirements :

• A degree or diploma in Hotel Management an asset.
• Proven experience in motivating, coaching and supervising employees
• A minimum 1 years’ experience in housekeeping
• Detail oriented
• Must be a strong team player, energetic and highly motivated
• Excellent interpersonal skills, organizational skills and communication skills.
• Driven, positive individual who will be committed to the achievement of the PKML Vision and Mission statement.
• Computer literate with proficiency in word, excel, MSI and Opera a definite asset.

Amazing Work Perks :

• Personal days : 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee : Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass *
30+ days ago