User experience Jobs in Markham, ON

Description

The Experience Coordinator is a client‑facing, on‑site role responsible for managing day‑to‑day campus amenities and engagement experiences. Acting as a primary point of contact for meetings, events, and amenity spaces, the role ensures services, spaces, and programming are prepared and supported to standard.

Operating independently within established processes, service levels, and escalation paths, the Experience Coordinator applies judgment to manage competing priorities, support campus activity, and respond to issues in real time to deliver a positive experience for colleagues and guests.

Key Accountabilities

Campus Events & Programming

• Plan, coordinate, and execute campus engagement initiatives and activation programming, supporting both small‑ and large‑scale experiences for TD colleagues

• Support Line of Business (LOB) events as required, in collaboration with internal partners

• Manage the campus activation and amenities budget, tracking expenses and ensuring activity remains within approved funding

• Gather feedback and insights from executed events and programming, consolidating anecdotal feedback and identifying themes and opportunities

• Prepare summary reporting on engagement, utilization, and observations to inform continuous improvement

Line of Business Event Support

• Serve as an on‑site point of contact for meetings, events, and campus amenity spaces, supporting a professional and welcoming experience

• Coordinate meeting and event readiness, including room setup, basic technology support, and food and beverage services, working with internal partners and vendors as required

• Monitor and manage inquiries received through shared inboxes and collaboration channels, responding in a timely and service‑oriented manner

• Review upcoming meetings and events to confirm details, identify gaps, and proactively support successful delivery

• Coordinate and conduct tours of campus amenity spaces for stakeholders and visitors, as required

Operational Readiness & Service Coordination

• Conduct regular visual inspections of amenity spaces, meeting rooms, and shared areas to assess readiness and presentation

• Perform light touch‑ups during inspections where appropriate (e.g., wiping down furniture or equipment) and escalate additional cleaning needs through TD Premises Helpdesk

• Perform regular checks of amenity equipment to ensure functionality and notify the Campus Manager of missing or malfunctioning items

• Coordinate replacement of equipment and supplies following required approvals

• Submit facilities service requests and tickets through approved channels (e.g., BGIS Assist)

• Coordinate bi‑weekly or monthly orders for PPE and operational supplies, as required

• Support on‑site activity by coordinating access for approved contractors and technicians, escalating to Workplace Ambassador or Facilities Management when appropriate

Planning, Communications & Administration

• Maintain accurate campus event calendars to support short‑term and forward‑looking planning

• Collaborate with on‑site hospitality partners, including Workplace Ambassadors and food and beverage services

• Create and distribute cross‑campus communications related to amenities, events, and programming

• Produce and distribute a monthly campus newsletter and manage campus distribution lists

• Support marketing and promotion of campus amenity spaces through digital signage, physical signage, TD Central, and other campus channels

• Manage and maintain digital signage collateral for the campus, including support for LOB signage requests

• Support invoice processing, expense reporting, and billing administration in accordance with approved budgets and governance requirements

Governance, Collaboration & Continuous Improvement

• Monitor applicable campus policies, procedures, and protocols, supporting adherence and escalation as required

• Liaise with the Campus Experience Manager, Facilities Management, Workplace Ambassadors, and other key campus stakeholders

• Participate in campus forums and working groups, including Campus Council

• Support weekly, monthly, and/or quarterly meetings focused on improving amenity utilization, experience quality, and service delivery

• Apply sound judgment when responding to non‑standard, sensitive, or time‑critical requests, escalating as appropriate

• Perform ad‑hoc activities or additional tasks aligned with the role, as assigned

Job Requirements

Education & Experience

• Undergraduate degree or equivalent experience

• Experience in workplace services, hospitality, events, facilities coordination, or a customer‑focused operational environment preferred

• Experience working in an on‑site, service‑oriented setting is an asset

Skills & Competencies

• Strong service orientation and interpersonal skills

• Ability to manage multiple priorities independently within defined processes

• Strong organizational skills with attention to detail

• Clear written and verbal communication skills

• Comfort working with calendars, inboxes, digital signage, and administrative systems

• Ability to collaborate effectively across teams and service partners

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet