User experience • markham on
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North York, ON, CA, M6A 3A1
At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephoras selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.
What youll be doing as a Client Experience Manager at Sephora
Training & Development.Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.
Passionate about Clients.Respond promptly to all client feedback, addressing issues and comments from Sephoras client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
Vendor Management.Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.
Wed love to hear from you if
You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.
You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do, we encourage you to
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