Sr Customer Experience Specialist

Description

Sr Customer Experience Specialist

Serves as the primary customer contact and ensures all customer needs and expectations are met. Also Initiates customer event reports in CMMS system and dispatches technical staff in response to service requests. Maintain the CMMS system and set service types categories and priority levels that drive Honeywells response to customer events. Respond to inbound customer calls and email regarding service order inquiry problems and changes. Assist other customer service associates with administrative duties. Communicate with other departments such as Technical Support Administration and facility management etc. to resolve customer issues. Support service order processing including order entry expediting changes monitoring status and resolving discrepancies.

Tasks

• 15% - Attending Calls
• 15% - Processing Emails.
• 10% - Respond to monitoring and EBI alarms.
• 4% - Monitoring system availability.
• 15% - Service Order creation.
• 6% - Problem resolution.
• 10% - Service Event Classification and Prioritization.
• 10% - Administrative Support.
• 7% - Resolving customer issues and system discrepancies.
• 8% - System and process support.

Responsibilities

Key Responsibilities

Qualifications

YOU MUST HAVE

WE VALUE

The annual base salary range for this position is $54100 to $60000 in Markham Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

This position is for a current vacancy.

Required Experience :

Senior IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1

Monthly Salary Salary : 54100 - 60000