Customer Experience Specialist

We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.

Responsibilities :

• Accurately process customer orders and manage data entry tasks to ensure seamless operations.
• Address client inquiries and resolve any issues with attention to detail and efficiency.
• Utilize Matrix software and other tools to track and manage order fulfillment processes.
• Collaborate with team members to maintain a positive and productive office environment.
• Monitor and ensure the accuracy of customer records and documentation.
• Support the finance team by adhering to company policies for vacation and sick day tracking.
• Coordinate with clients and internal departments to ensure timely delivery of products.
• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.
• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.
• Identify opportunities for internal growth and contribute to the overall success of the company.
• Minimum of 2 years’ experience in customer service, order fulfillment, or supply chain roles.
• Post-secondary education in Business Administration or a related field.
• Proficiency in Matrix software and familiarity with Outlook.
• Strong attention to detail and organizational skills to handle multiple tasks effectively.
• Excellent communication and interpersonal abilities to foster positive customer relationships.
• Ability to work on-site Monday to Friday, adhering to an 8 : 00 AM to 4 : 00 PM schedule.
• Knowledge of CRM systems and office functions, along with a willingness to learn new tools.
• A team-oriented mindset with a detail-oriented and friendly attitude.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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