- Search jobs
- Waterloo, ON
- telecommunications
Telecommunications Jobs in Waterloo, ON
- Promoted
Bilingual Tier 2 Helpdesk (ON)
Connex Telecommunications Inc.ON, CanadaService Desk Analysts – Public Sector
RaiseRemote, Ontario- Promoted
Enterprise Virtualization & Storage Specialist
InsideHigherEdAll Cities, OntarioEHS Trainer
CongruexOntario, CAuser support technician
CopperTree Solutions Inc.Waterloo, ON, CADirector of Mobile Engineering
Hire DigITalentOn, CanadaSR&ED, TMT, Senior Manager
DeloitteKitchener, ON- Promoted
hardware engineer
Canada VieGolden Horseshoe, ON, Canada- Promoted
Technical Account Manager
MBR PartnersON, CanadaAudit Partner - Technology, Media & Telecom - TMT
RSMKitchenertechnical support agent
Global Wireless Solutions Inc.ON, CAFOTS Technician (CR-TW-CA)
Crown ConsultingOntario, CA- Promoted
- New!
Patent Agent
PCK Intellectual Propertykitchener, on, CanadaLand Agent
Scott Land LtdOntarioAssembler
AM013 Vishay Sprague, Inc.Ontario, CABusiness Sales Consultant
Rogers CommunicationsKitchener, ON, CASr. Support Technician
MCAPWaterloo, ON, CABusiness Sales Consultant
RogersKitchener, Ontario, Canada- Promoted
User Terminal / Modem System Specialist
Holt Executive LtdOntario, Canada, CanadaBilingual Tier 2 Helpdesk (ON)
Connex Telecommunications Inc.ON, Canada- Full-time
Bilingual Tier 2 Helpdesk
Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.
Job Description : As a Bilingual Tier 2 Helpdesk agent, you will provide support to customers in both Canadian English and French on a variety of support situations while delivering world-class customer service both over the phone, on chat, and over tickets on a variety of white-label programs with varied scopes and support needs.
Hours of Operation : This role will require 24x7 availability. Shifts will rotate, encompassing morning, evening, and overnight shifts on regular rotation.
Wage : $19.50 per hour.
Main Duties and Responsibilities :
- Monitor the Zendesk platform for new tickets, chats, and customer responses, answering within service level agreement timeframes.
- Answer and correctly brand inbound phone calls in both English and French and provide support within the defined guidelines.
- Provide support to customers in scenarios including but not limited to :
- License adjustments
- Order entry with application of any applicable discounts
- Order entry is expected to be the primary volume and the processes must be followed according to client provided guidelines
- Break / fix support for technical problems
- Escalation of issues to vendors (Microsoft, Google, etc) as needed
- Provide general technical advice
- Remote support connection to end users to solve technical problems including but not limited to :
- Email Client troubleshooting
- Virus identification and removal
- Printers, peripheral, and internet of things (IoT) device connectivity
- General software install and repair
- Accurately and thoroughly document issues in line with service delivery guidelines
- Multitask effectively, being able to handle customer interactions on phone and chat simultaneously when needed.
- Position and sell our premium service on relevant lines of business to subscribe new customers and then provide end-to-end support to the customer
The ideal candidate will have the following skills :
INDHP