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Telecommunications Jobs in Waterloo, ON

Last updated: 22 hours ago
  • Promoted
Bilingual Tier 2 Helpdesk (ON)

Bilingual Tier 2 Helpdesk (ON)

Connex Telecommunications Inc.ON, Canada
CA$19.50 hourly
Full-time
DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees.We know that ...Show moreLast updated: 11 days ago
Service Desk Analysts – Public Sector

Service Desk Analysts – Public Sector

RaiseRemote, Ontario
CA$27.00 hourly
Remote
Full-time +1
IT Service Desk seeks an individual to provide front-line end user technical support services to clients and act as the single point of contact for the Ontario Government.You will leverage your exp...Show moreLast updated: 1 day ago
  • Promoted
Enterprise Virtualization & Storage Specialist

Enterprise Virtualization & Storage Specialist

InsideHigherEdAll Cities, Ontario
CA$155,458.00 yearly
Full-time
Enterprise Virtualization & Storage Specialist.Ofc of the Chief Information Officer.Enterprise Infrastructure Solutions.The Enterprise Infrastructure Solutions (EIS) group, part of the Information ...Show moreLast updated: 6 days ago
EHS Trainer

EHS Trainer

CongruexOntario, CA
CA$87,000.00–CA$95,000.00 yearly
Operating Unit : HHS Construction LLC.Safety .Compensation : $87,000-$95,000.We will determine salary based on skills and experience in relation t...Show moreLast updated: 30+ days ago
user support technician

user support technician

CopperTree Solutions Inc.Waterloo, ON, CA
CA$36.06 hourly
Full-time +1
Give access to computer networks.Report on the performance of computer systems and networks.Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other...Show moreLast updated: 30+ days ago
Director of Mobile Engineering

Director of Mobile Engineering

Hire DigITalentOn, Canada
Remote
Our client, a leading telecommunications company, is hiring a Director of Mobile Engineering to lead a team of developers and drive the organization’s core experience.This role focuses on cre...Show moreLast updated: 30+ days ago
SR&ED, TMT, Senior Manager

SR&ED, TMT, Senior Manager

DeloitteKitchener, ON
CA$116,000.00–CA$215,000.00 yearly
Vancouver, BC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON. Regina, SK; Saint John, NB; Saskatoon, SK; St.John's, NL; Toronto, ON...Show moreLast updated: 30+ days ago
  • Promoted
hardware engineer

hardware engineer

Canada VieGolden Horseshoe, ON, Canada
On site : Work must be completed at the physical location.There is no option to work remotely.Assess, document and optimize the capacity and performance of information and communication system netwo...Show moreLast updated: 15 days ago
  • Promoted
Technical Account Manager

Technical Account Manager

MBR PartnersON, Canada
Our client is a vendor for the telecommunications industry headquartered in Luxembourg.They are a 100 people growing company assisting telecommunications service providers around the world.A Day in...Show moreLast updated: 15 days ago
Audit Partner - Technology, Media & Telecom - TMT

Audit Partner - Technology, Media & Telecom - TMT

RSMKitchener
CA$70,000.00–CA$115,500.00 yearly
Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...Show moreLast updated: 30+ days ago
technical support agent

technical support agent

Global Wireless Solutions Inc.ON, CA
CA$29.00 hourly
Full-time +1
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Report on the performance of computer systems and networks. Consult user guides, technical manuals a...Show moreLast updated: 30+ days ago
FOTS Technician (CR-TW-CA)

FOTS Technician (CR-TW-CA)

Crown ConsultingOntario, CA
CA$41,000.00–CA$58,000.00 yearly
Provide assistance in the installation of inner duct and fiber optics cable around airport runways, taxiways, and terminals. Tasks include but not limited to handling fiber optics and inner duct cab...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Patent Agent

Patent Agent

PCK Intellectual Propertykitchener, on, Canada
Full-time
Kitchener-Waterloo (or nearby areas such as Guelph, Cambridge, or Milton with easy commuting access).PCK Intellectual Property (“PCK”) is a leading boutique IP firm known for its exceptionally stro...Show moreLast updated: 22 hours ago
Land Agent

Land Agent

Scott Land LtdOntario
CA$50,000.00–CA$150,000.00 yearly
We are hiring a Land Agent in Ontario!.Are you an enthusiastic, motivated Land Agent who wishes to advance their career? If so, Scott Land & Lease has immediate openings for Junior, Intermediate & ...Show moreLast updated: 30+ days ago
Assembler

Assembler

AM013 Vishay Sprague, Inc.Ontario, CA
CA$16.00–CA$18.00 hourly
Full-time
Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, comput...Show moreLast updated: 30+ days ago
Business Sales Consultant

Business Sales Consultant

Rogers CommunicationsKitchener, ON, CA
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of al...Show moreLast updated: 30+ days ago
Sr. Support Technician

Sr. Support Technician

MCAPWaterloo, ON, CA
CA$28.72–CA$44.38 hourly
This position is responsible for performing all aspects of Level 1 and level 2 support for all MCAP IT Infrastructure systems. This includes providing Top Quality first line support via : phone / email...Show moreLast updated: 30+ days ago
Business Sales Consultant

Business Sales Consultant

RogersKitchener, Ontario, Canada
Full-time +2
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of al...Show moreLast updated: 30+ days ago
  • Promoted
User Terminal / Modem System Specialist

User Terminal / Modem System Specialist

Holt Executive LtdOntario, Canada, Canada
Full-time
Holt Executive are partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, ...Show moreLast updated: 13 days ago
Bilingual Tier 2 Helpdesk (ON)

Bilingual Tier 2 Helpdesk (ON)

Connex Telecommunications Inc.ON, Canada
11 days ago
Salary
CA$19.50 hourly
Job type
  • Full-time
Job description

Bilingual Tier 2 Helpdesk

Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.

Job Description : As a Bilingual Tier 2 Helpdesk agent, you will provide support to customers in both Canadian English and French on a variety of support situations while delivering world-class customer service both over the phone, on chat, and over tickets on a variety of white-label programs with varied scopes and support needs.

Hours of Operation : This role will require 24x7 availability. Shifts will rotate, encompassing morning, evening, and overnight shifts on regular rotation.

Wage : $19.50 per hour.

Main Duties and Responsibilities :

  • Monitor the Zendesk platform for new tickets, chats, and customer responses, answering within service level agreement timeframes.
  • Answer and correctly brand inbound phone calls in both English and French and provide support within the defined guidelines.
  • Provide support to customers in scenarios including but not limited to :
  • License adjustments
  • Order entry with application of any applicable discounts
  • Order entry is expected to be the primary volume and the processes must be followed according to client provided guidelines
  • Break / fix support for technical problems
  • Escalation of issues to vendors (Microsoft, Google, etc) as needed
  • Provide general technical advice
  • Remote support connection to end users to solve technical problems including but not limited to :
  • Email Client troubleshooting
  • Virus identification and removal
  • Printers, peripheral, and internet of things (IoT) device connectivity
  • General software install and repair
  • Accurately and thoroughly document issues in line with service delivery guidelines
  • Multitask effectively, being able to handle customer interactions on phone and chat simultaneously when needed.
  • Position and sell our premium service on relevant lines of business to subscribe new customers and then provide end-to-end support to the customer

The ideal candidate will have the following skills :

  • Exceptional attention to detail for both technical and order fulfillment processes
  • Be fluently bilingual in both Canadian English and French (Preferred New Brunswick or Quebec French) (Required)
  • Excellent written and verbal communication skills in both English and French
  • Strong technical background with troubleshooting Windows and Mac devices
  • World-class customer service skills
  • Familiarity with SaaS products, particularly Microsoft 365 and Google Workspace administration
  • Ability to work independently and take on work as it arrives without direct assignment
  • Maintain open availability for rotating shifts including evenings, overnights, and weekends
  • Be a team player who is committed to the success of the business and is willing to be flexible in schedule to ensure 24x7 coverage is maintained
  • INDHP