Technical program manager • montreal qc
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.We are at the heart of progress; with proven expertise and a continu... Show more
Souhaitez-vous vous joindre à l'une des organisations à la croissance la plus rapide d'Amazon Web Services (AWS) et aider des clients de tous les secteurs et de toutes tailles à tirer le meilleur p... Show more
Our client, is seeking an experienced, highly technical ServiceNow Technical Consultant to support the architecture, custom development, and integration of their enterprise ServiceNow ecosystem.In ... Show more
Join us as an R&D Program Manager within the Digital Buildings organization at Schneider Electric.In this role, you will work at the intersection of portfolio strategy and execution, supporting the... Show more
Basée à Montréal, Detroit et Munich, Vention aide les fabricants à automatiser leurs opérations en un temps record grâce à la seule plateforme matérielle et logicielle alimentée par l’IA conçue pou... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Provide technical direction, technically hands-on to engage in implementation of projects, working in a distributed development environment;.NET, Azure Data services (ADF, Azure SQL) Azure PaaS (We... Show more
We are a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.The Firm’s employees serve clients wor... Show more
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month throu... Show more
MessageBody">Job Title: Technical Program Manager</b></div> <div><b>Location: Montreal, QC</b></div> <div> </div> <div>Coordinate deli... Show more
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Show more
Experienced Technical WriterLocation: Montreal, QuebecJob Type: Full-time, on siteIndustry: Aerospace, Defence, MilitaryLanguages Required: English (bilingual considered an asset) Want to know the ... Show more
West Montreal, Monteregie West, Outaouais, Eastern ON up to Trenton, ON.The Technical Sales Representative is responsible for providing field technical sales support to customers of John Brooks Com... Show more
Veriforce's Product & Technology organization.The function is responsible for enterprise-wide strategic program delivery, delivery health and reporting, planning discipline, governance standards, a... Show more
At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility... Show more
PeopleLikeUs is a digital agency with a knack for creative marketing ideas and campaign execution.We are 16 people, designers, coders, makers and managers, working together in a lovely space in Old... Show more
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a... Show more
Why you will love working here.At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.We embrace diverse perspectives.With over ... Show more
The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng... Show more
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.
Your Opportunity
Our Montreal office is looking for a Technical Support Analyst, to join the IT team and own the following responsibilities.
Work as part of the End User Services team, providing a range of IT support services to internal customers within the Quebec region and across Canada.
Set up desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.
Deliver in-person, service desk queue, and remote desktop support to customers.
Maintain supported computer inventory of hardware in the Asset Management Database.
Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues.
Ability to prioritize tasks, and work in a fast-paced customer service environment.
Understanding of networks and servers, previous exposure to a Windows network environment.
Participate in IT projects when needed.
Knowledge of iPhone, and Android devices.
Position requires the ability to perform light to moderate lifting up to 50lbs.
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration.
You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high-quality work.
You identify, recommend, and are focused on effective service delivery to your clients.
You share in an inclusive and engaging work environment that develops, retains & attracts talent.
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
You grow your expertise through learning and professional development.
Your experience and education:
Bilingualism (French and English), Written and Spoken
Due to frequent communications and interactions by email and phone with English-speaking clients in Quebec and outside of Quebec, proficiency in spoken and written English is required for this position.
You have a minimum 2-3 years of experience in a similar end user services support role (Level 2).
You have relevant certifications such as CompTIA A+, Network+, MCP, MCDST.
Excellent communication and customer service skills to explain technical information clearly to non-technical users.
Maintain detailed documentation of issues, resolutions, and system configurations.
You have hands-on involvement managing user accounts within Active Directory.
You have working knowledge of Microsoft Authenticator.
Experience in addressing support tickets/requests in a queue environment (Service Now).
Strong problem-solving and analytical skills to diagnose and resolve technical issues.
You have strong working knowledge of the MS Office 365 + CoPilot, Outlook, and Windows 11.
You have familiarity with Microsoft Teams platform.
You have exposure to imaging software, and software deployment systems.
You can learn new technology quickly with minimal supervision.
