Technical Account Manager

Residence in Greater Montreal (mandatory).

Hybrid role with daily presence in the office for the first three months of employment. Then, hybrid with presence of 3 to 4 days per week in the office.

This role is part of Consoltec, one of the companies within the XTM portfolio.

Consoltec develops an innovative, high-quality linguistic project management application called FlowFit for translation companies and Linguistic services.

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process.

Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.

The ​Technical Account Manager (TAM) is responsible for providing strategic technical support to existing clients as part of their purchase of a Support Tier (Silver or Gold). The TAM serves as the primary point of contact for technical matters, providing expertise, guidance, and support to clients throughout their engagement with XTM, thereby promoting client health.

The TAM will be required to support and participate in other related activities as necessary to meet the Company’s goals and objectives.

Responsibilities :

• Develop and maintain strong relationships with clients, acting as their technical trusted advisor and advocate within XTM.
• Serve as the primary technical contact for clients, addressing their enquiries, issues, and requirements in a timely and professional manner.
• Understand clients' business objectives, workflow definitions, and technical environments to provide tailored solutions and recommendations.
• Collaborate with clients to define and implement the most effective configurations and customizations of some of XTM platforms to meet their specific needs : Translation Business Management Systems (FlowFit and / or XTRF), XTM Cloud, VCC, Transifex, Rigi.
• Conduct product demonstrations, training sessions, and workshops to ensure clients are proficient in utilizing the full potential of these XTM systems.
• Actively monitor and analyze clients' usage and adoption of the XTM platforms, identifying opportunities for optimization and improvement.
• Provide technical guidance on integration possibilities and support clients in integrating XTM with other systems or tools within their infrastructure.
• Collaborate with the Support and Development teams to troubleshoot and resolve technical issues, ensuring prompt and effective resolution.
• Stay updated with the latest product features, enhancements, and industry trends to effectively communicate and educate clients.
• Actively participate in client meetings, business reviews, and project kick-offs, ensuring a clear understanding of clients' requirements and objectives.
• Identify opportunities for upselling and expansion of XTM solutions within client organizations, working closely with the Sales and Customer Success teams.
• Gather client feedback, feature requests, and enhancement suggestions, and effectively communicate them to the Product Management team.
• Collaborate with cross-functional teams within XTM, including Sales, Implementation, Customer Success, Integration Specialists, and Product Management, to ensure client satisfaction and success.

Requirements

Technical competencies :

General requirements :

Company-wide competencies :

Benefits

What You Can Expect

Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including :

Benefits may vary by location — your Talent Partner will provide full details during the hiring process.

Everyone Belongs at XTM

At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong - no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM.

The Application Journey

When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.

⚠️ Recruitment Alert : Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com, xtm.ai and xtm.cloud OR transifex.com.

We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.