Technical Account Manager

Job Description

Job Description

Company Description

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

Job Description

We are seeking a customer-focused, technically strong Technical Account Manager (TAM) to serve as a trusted advisor to our customers across INNERGY and Microvellum. This role sits at the intersection of Customer Success, Support, and Product, ensuring customers successfully adopt, optimize, and scale their use of our platform.

The TAM owns the technical relationship post-sale, helping customers navigate complex workflows, integrations, and product capabilities while proactively identifying risks, opportunities, and solutions.

This is a hands-on role ideal for someone who enjoys problem-solving, translating technical concepts into business value, and partnering cross-functionally to drive strong customer outcomes.

This role will primarily support the Canadian territory and requires professional fluency in French to effectively support French-speaking customers. Periodic travel (primarily within Canada and occasionally to the U.S.) is expected to support customer relationships, onboarding, and key engagements.

Key Responsibilities

Customer Partnership & Technical Ownership

• Act as the primary technical point of contact for a portfolio of assigned customers.
• Build trusted relationships with customer technical stakeholders, administrators, and power users.
• Develop a deep understanding of customer environments, workflows, and success criteria.

Product Adoption & Optimization

Issue Management & Escalation

Cross-Functional Collaboration

Reporting & Continuous Improvement

Qualifications

Nice to Have

Additional Information

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.