Technical manager • halifax ns
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
The Finance and Audit Technology team are seeking a technical resource to support our existing Accounts Payable / Fixed Assets (APFA) vendor products in a technical and administrative capacity.This... Show more
Come work for the best! We welcome you to apply today to join our family at Bayview.Here, you're able to contribute to our goal of providing an extraordinary experience to all of our clients.At Bay... Show more
Are you passionate about accelerating deep-tech innovation through world-class execution? Do you love driving clarity, alignment, and momentum across complex, fast-paced engineering programs? Join ... Show more
Are you an experienced Technical Writer with adequate knowledge of the field? This role maybe a good fit for you.As part of the AJISS Coastal Support team, the Technical Specification Writer will s... Show more
Build your career with Kraken Robotics.If innovation drives you, and you want a career that makes a difference to the world, helping humanity overcome the challenges in our oceans – safely, efficie... Show more
Cyber Security & Digital Solutions.Aug-26 (Applications are accepted until 11:59 PM Atlantic Time).Our mission is to redefine how Nova Scotians engage with government by creating accessible, r... Show more
Join our Project Management team in Halifax.The Project Manager plans, organizes, directs, and controls project activities required for effective management of electronic security installation proj... Show more
Regional Sales Manager, Eastern Canada.This posting is for an existing vacancy.We create solutions for the people who keep our world flowing.For over 80 years, John Brooks Company has been solving ... Show more
VERB is a digital marketing agency located in downtown Halifax, Nova Scotia.Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, ... Show more
Are you a mechanically inclined relationship builder with a passion for client success? Do you thrive in environments where strategic thinking meets technical expertise? If so, we want you to join ... Show more
Hallmark is a Halifax based dental lab serving dental clinics and their patients in Atlantic Canada.We are looking to hire a creative and responsible Quality and Technical Specialist(Certified Dent... Show more
As a Technical Account Manager (TAM) on the Solutions team, you will work directly with a select few of Dash Social's largest enterprise brand partners, while still supporting all other Dash brand ... Show more
Brandt is seeking a motivated and technically skilled Technical Support Specialist to join our Engineered Solutions team at our.This position plays a critical role in supporting customers and inter... Show more
The Finance and Audit Technology team are seeking a technical resource to support our existing Accounts Payable / Fixed Assets (APFA) vendor products in a technical and administrative capacity.This... Show more
Canadian Tire Lake Bayers Lake – Store 465.This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff.Management is focused on building a high-pe... Show more
Under the general direction of the Senior Director, Engineering, the Director, Technical Services provides high-quality technical support and expertise to Build Nova Scotia's clients and partners.T... Show more
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services.We accelerate business transformation for our customers.Our expertise in strateg... Show more
The Shaw Group is one of Eastern Canada's leading natural resource manufacturers and community developers.With a specialty in products for the construction industry, we serve a variety of market se... Show more
Executive Aviation is seeking an experienced and dynamic General Manager to lead our operation at Halifax Stanfield International Airport (YHZ).This critical leadership role oversees all aspects of... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
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