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Customer Service / Tech Support Rep – Tech Products (Remote)
ConcentrixCambridge, Region of Waterloo, CA
1 day ago
Job type
Full-time
Remote
Job description
Employer Industry : Technology Support Services
Why consider this job opportunity :
Base salary of $19.50 / hr, plus performance-based incentives
Opportunity for career advancement and personal development within a supportive environment
Work-from-home convenience with flexible scheduling based on performance
Participation in health and wellness programs and employee assistance offerings
Access to mentorship programs and networking opportunities within diverse groups
Paid training and lucrative employee referral bonus opportunities
What to Expect (Job Responsibilities) :
Provide exceptional customer service and technical support for client products and services
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Utilize a call flow guide to provide inbound customer support
Maintain broad knowledge of client products, including smartphones, tablets, and computers
What is Required (Qualifications) :
Minimum of 1 year of customer service experience
High school diploma or GED
Strong focus on building customer relationships and explaining technology
Ability to work from a quiet, distraction-free environment
Proficiency in multi-tasking with strong problem-solving skills
How to Stand Out (Preferred Qualifications) :
Familiarity with iOS and / or MacOS or comparable technology
Strong computer navigation skills and knowledge of PC usage
Eagerness to learn new technologies
Availability to work during varied hours of operation based on performance
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.