Support coordinator • edmonton ab
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Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Core Duties:
Assistin unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support andassistshipping, receiving, dispatching, and inventory management
Support and maintenance warehouse systems and ensure operational efficiency.
Process returns and complete required documentationin accordance withSOPs
Handle customer pickups and (front deskassistanceto customer)
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalatespecial casesto management when needed
Print labels and prepare required documentation
Process broker returns and return-to-clients shipments
Prepare daily reports andmaintainaccuraterecords
Perform data entry tasks as needed.
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor-assigned tasks asrequired
Maintain a clean, organized and hazard-free work environment
Comply withall Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Other duties as assigned
Work Environment:Fast-paced warehouse setting with shift-based schedules.
Why Join Intelcom | Dragonfly?
Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
See you soon!
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
