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Solution architect Jobs in Cambridge, ON

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Solution architect • cambridge on

Last updated: 2 days ago

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
Remote
Full-time

We are looking for an experienced.In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objec...Show more

Customer Solution Manager, Infrastructure

Westinghouse Electric Company LLC.Kitchener, ON, CA, N2P 0A4
Full-time

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, innovation is in our DNA.We must incorporate innovati...Show more

Field Human Resources Business Partner

AramarkCambridge, ON, CA
Full-time

As a trusted day-to-day partner to the business, the.Field Human Resources Business Partner (Temporary).District Managers and their teams by providing strategic and operational HR leadership.This r...Show more

Field Marketing Representative - Cambridge, ON

Kognitive Sales SolutionsCambridge, ON, CA
Part-time +1
Quick Apply

Field Marketing Representative – Kognitive Sales Solutions .Kognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumer...Show more

General Robotics Developer (Full-Time) - Humanoid Robot

AXIBO INCCAMBRIDGE, Ontario, Canada
Full-time

AXIBO is a general robotics company building world-class robotic systems—from concept to production—all in-house.Our multidisciplinary team designs, prototypes, tests, and manufactures both the har...Show more

Sales Associate LensCrafters

EssilorLuxotticaCambridge, ON, CA
Part-time

LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is centered around sight.Because quali...Show more

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Genesys Cloud Architect

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
4 days ago
Job type
  • Full-time
  • Remote
Job description
Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications

  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches