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Develop and maintain robust and accurate end-to-end knowledge of processes and applicable procedures
Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
Facilitate the requirements gathering of customer workflows to complete the system designs
Utilize core knowledge to perform analysis of client workflow and processes. Generate recommendations to optimize usage and integration of various third-party software. Present recommendations to client and work with client to agreement on an implementation plan
Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes
Train the customers on the use of the software using a variety of platforms
Utilize a CRM system for issues tracking and resolution
Develop client facing implementation training manuals and guides
Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
Work with the project team to ensure on time deliverables for the entire project
Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications
Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics
Other duties as assigned
What we are looking for
Bilingual - French and English. The ideal candidate would be bi-lingual French / English as this role is expected to work closely with customers in the province of Quebec and internationally
BS or higher degree in a Clinical field preferred
Ability to travel to the client site up to 50% at key times
Excellent interpersonal and communication skills including effective listening, strong presentation skills, and ability to convey complex information in easy-to-understand terms both in writing and verbally
Must adapt to varied situations and multi-task during complex implementations with varied priorities and objectives
A self-driven and resourceful individual who proactively seeks solutions
Excellent communication, presentation and interpersonal skills required
Experience with Microsoft Office (Excel, Word, PowerPoint, etc.)
What would make you stand out
Workflow experience in the Quebec market
Healthcare workflow expertise as required by product line / modules with proficiency in at least one major module or product line
Previous experience in installation of health information systems preferred with a strong working knowledge of hospital operations
Experience with Microsoft Dynamics, JIRA, Helix, Confluence, or other CRM systems