Talent.com

Salesforce developer Jobs in Hamilton, ON

Create a job alert for this search

Salesforce developer • hamilton on

Last updated: 1 day ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show more

Financial Aid Officer-FTE-Hamilton

CIMT CollegeHamilton, Ontario, Canada, L8V1B1
Full-time
Quick Apply

CIMT College is registered as a Ontario Career College under the Ontario Career Colleges Act, 2005 and is a member of Career Colleges Ontario and National Association of Career Colleges.Since 1998,...Show more

Senior Developer

Lorven TechnologiesCanada, Ontario, Canada
Full-time

Location: Ontario, Canada (Onsite).IT, with a broad exposure to different platforms and technologies.SQL Coding and querying skills.UNIX scripting, FTP and basic network principles.Experience in pr...Show more

Software Developer II

Bentley SystemsBurlington, ON, CA
Full-time

Burlington, Ontario, Canada preferred: In-office or Hybrid.Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley i...Show more

Training Courseware Developer (L2)

L3Harris TechnologiesWaterdown, Ontario
Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Show more

AEM Developer

DeloitteBurlington, ON
Permanent +1

Montreal, QC; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; ...Show more

Software Developer II

Bentley SystemsBurlington, ON, CA
Full-time

Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for you! We are looking for a .Bentley Infrastruc...Show more

Bilingual Treasury Solutions Specialist - RBC PayEdge

Royal Bank of Canada>BURLINGTON, Canada
Full-time

As a trusted strategic advisor, you proactively provide advice and enable clients to leverage RBC PayEdge solution, taking responsibility for clients’ onboarding, activation, and ongoing adoption o...Show more

Marketing Coordinator - Content & Email

OSG Inc.Hamilton, ON, CA
Full-time
Quick Apply

About OSG OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.We pa...Show more

Insurance Advisor Life, Health & Wealth

0000050824 RBC Life Insurance CompanyHAMILTON, Ontario, Canada
Full-time

We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance.As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provid...Show more

B2B Account Manager

Waste Connections of Canada Inc., Hamilton
Full-time

The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships.This role focuses on delivering exceptional service, identifying opportunit...Show more

Bilingual Treasury Solutions Specialist - RBC PayEdge

0000050007 Royal Bank of CanadaBURLINGTON, Ontario, Canada
Full-time

As a trusted strategic advisor, you proactively provide advice and enable clients to leverage RBC PayEdge solution, taking responsibility for clients’ onboarding, activation, and ongoing adoption o...Show more

Senior Full Stack Engineer

OutlierHamilton, Canada
Remote
Full-time

Outlier helps the world’s most innovative companies improve their AI agents by providing human feedback.We collaborate with leading AI organizations to train Large Language Models (LLMs) to functio...Show more

 • Promoted

Medical office assistant

Home Sleep CareHamilton, ON, Canada
Permanent

Secondary (high) school graduation certificate.Health care institution, facility or clinic.Greet people and direct them to contacts or service areas.Provide basic information to clients and the pub...Show more

Sales Strategy & Analysis Consultant (15-month Maternity Leave Contract)

TransUnion LLCBurlington, Canada
Full-time

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions.As a trusted provider of global information solutions, our mission is to hel...Show more

Guidewire Developer – ClaimCenter

CognizantBurlington, ON, CA
Full-time

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive.And with projects at the forefront of innovation, you can build a vari...Show more

 • Promoted

Sales Manager

Elby Professional Recruitment IncHamilton, ON, CA
Permanent
Quick Apply

Our client, a leading service provider in the Hamilton territory, is seeking a dynamic and results-driven.Business Development Representatives.If you are motivated “hunter” with a passion for sales...Show more

People also ask
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development