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Salesforce developer Jobs in Cambridge, ON

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Salesforce developer • cambridge on

Last updated: 1 day ago

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
Remote
Full-time

We are looking for an experienced.In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objec...Show more

Programming & Application Developer

Mafna Air Technologies IncCambridge, Ontario, Canada
Full-time +1
Quick Apply

Canadian company and one of the leaders in providing custom Air Handling Solutions and HVAC Equipment across the US, Canada, and international markets.For over 20 years, Mafna has delivered innovat...Show more

Software Developer

Brock SolutionsKitchener
Full-time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu...Show more

Account Manager

MealSuiteCambridge, ON, CA
Full-time
Quick Apply

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations.Our mission is to help care teams deliver better dining experiences with less effort.We’re a fast-g...Show more

General Robotics Developer (Full-Time) - Humanoid Robot

AXIBO INCCAMBRIDGE, Ontario, Canada
Full-time

AXIBO is a general robotics company building world-class robotic systems—from concept to production—all in-house.Our multidisciplinary team designs, prototypes, tests, and manufactures both the har...Show more

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Genesys Cloud Architect

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
1 day ago
Job type
  • Full-time
  • Remote
Job description
Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications

  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches