Project controller • london on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Cultural Resources Team is seeking an experienced.The successful candidate will manage a wide range of cultural resources (archaeology / heritage) focused projects from planning to completion, ensu... Show more
Mechanical Technologist (Plumbing) Location: London, Ontario Position Type: Full-Time, In-Office Salary Range: $63,000 – $80,000 Position: New SBM is seeking a motivated and experienced Mecha... Show more
BUILD YOUR CAREER AT BLACK & MCDONALD.Black & McDonald is an integrated, multi-trade service provider that delivers high-quality construction, facilities management, and technical solutions... Show more
Customer Service & Administrative Office Assistant.Schedule: Part Time or Full Time.We are currently seeking organized and dependable individuals for an entry level Customer Service & Admin... Show more
Moralia is a Canadian luxury millwork and interior design brand.We design and manufacture refined kitchens, closets, wall systems, and architectural interiors for discerning clients who value preci... Show more
Tiling & Ceramics Subcontractor – Port Elgin, ON We are currently seeking experienced tiling and ceramics subcontractors for ongoing residential renovation projects in Port Elgin, Ontario... Show more
At BOS Innovations, we are driven by a clear purpose: to deliver exceptional industrial automation solutions that solve real manufacturing challenges and enable our customers to compete at the high... Show more
For more than a century, Electrozad has been Ontario’s trusted electrical distributor—delivering reliable products, services and solutions for commercial, industrial, and contractor applications.Ce... Show more
AI training project focused on improving Russian-language understanding and generation.In this role, you will evaluate Russian audio content, assess linguistic quality and authenticity, and provide... Show more
About ManagePoint Technologies Inc.ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at.We strive to provide services which aid... Show more
Project Manager – Institutional Construction.An established Ontario general contractor is seeking an experienced.The successful candidate will be responsible for managing the project from pre... Show more
We have delivered hundreds of projects across Canada, including innovative solutions for the full spectrum of water and wastewater assets, on time and on budget.We support clients from start to fin... Show more
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emiss... Show more
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Show more
Scrum Master - Financial Services (Remote/Hybrid).Southwestern Ontario (Hybrid - Office presence required for key events).Adecco is proud to partner with a leading, purpose-driven financial institu... Show more
Our client is an established Tier 1 automotive manufacturing company based in Strathroy, Ontario, specializing in magnesium and aluminum castings.They operate with a high-performing team and are se... Show more
Our client in London has partnered with Randstad Engineering in their search for a Project Manager to join their growing Site Development and Subdivision team! In this role, you will be responsible... Show more
North America and Europe and more than 520 dedicated employees.We are an independent company wholly owned by 45 of our principal engineers.We offer a stimulating environment where autonomy, collabo... Show more
The Black Belt role is a leadership position within the organization with the key responsibility for leading and supporting process improvement efforts within Maple Leaf Foods; as well as externall... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
