Process manager Jobs in Kelowna, BC

Job Description

The Resource Manager serves as a strategic partner to assigned Buying Group Member (Health Authority or Other), driving operational excellence, innovation, and value creation across the contract lifecycle. This role champions key focus areas such as sustainability, technology, safety, and efficiency, while proactively resolving challenges, fostering vendor relationships, and aligning client needs with Aramark’s capabilities.

A critical component of the role involves engaging with supply chain and vendor partners to source and deliver all required food and supplies. The Resource Manager works to mitigate and address service-impacting issues, ensuring continuity and quality of service. Acting as a liaison between clients and vendors, the Resource Manager facilitates communication, resolves operational challenges, and ensures that client expectations are met with timely and effective solutions.
In addition, the Resource Manager plays a key role in financial and accounting functions, including the preparation of client-facing financial statements, monitoring of budgets, and ensuring accurate and timely billing. The role supports financial transparency and accountability, contributing to cost control and value optimization for both Aramark and its clients.
The Resource Manager ensures contract deliverables are met and supports continuous improvement through data-driven decision-making and stakeholder engagement.

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Every day, we're finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization.

Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting healthy living.

Healthcare - Aramark

Job Responsibilities

• Act as a liaison and trusted advisor to assigned Health Authorities. Build strong relationships with internal and external stakeholders, facilitate discovery meetings, and proactively identify opportunities for innovation and improvement.
• Resolve vendor issues, source products, and collaborate with supply chain teams to ensure quality, compliance, and cost-effectiveness. Champion local and sustainable sourcing initiatives.
• Prepare financial statements and dashboards for Aramark and clients. Monitor budgets, analyze purchasing data, and support automation and AI-enhanced reporting tools. Support data clerks in ensuring all invoices and purchase orders are paid in a timely manner. Prepare monthly invoicing and data reports for clients to ensure fiscal responsibility.
• Lead and support projects in assigned focus areas (e.g., safety, sustainability, marketing). Share best practices, participate in leadership development, and contribute to organizational training and knowledge sharing.
• Monitor and ensure contract deliverables are met across procurement, safety, and operational efficiency. Support alignment across HAs to deliver scalable, value-driven solutions.

Qualifications

• Bachelor’s degree (ideally Food Services)
• 4-7 years combination education and experience
• Acute Hospitality Management (Food Services, Housekeeping, Laundry)
• Advanced Food Safe
• Advanced proficiency in Microsoft Excel, including creating and manipulating pivot tables, using formulas, and analyzing large datasets
• Sales, financial management, public speaking, support services knowledge, Adaptable, responsive, active listener, relationship building

Education

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.