Process manager Jobs in Abbotsford, BC

Location: Four Seasons RV Rentals – North Parallel Road, Abbotsford, BC
Employment Type: Full-Time, Regular

About the Role

The Assistant Rentals Manager supports the Rentals Manager in overseeing the day-to-day operations of the Rentals Department, ensuring efficient service delivery, strong customer satisfaction, and overall operational performance.

This role plays a key part in coordinating rental operations, including front office activities, fleet preparation, housekeeping, and ensuring rental units are fully ready for customer use. The Assistant Rentals Manager works closely with the Rentals Manager and team to maintain smooth operations, support staff, and deliver an excellent customer experience.

Key Responsibilities

Operational Support

• Support the Rentals Manager in daily operations and ensure compliance with company policies and procedures
• Assist in managing the rental fleet and supplies
• Oversee front office activities, fleet preparation, housekeeping, and overall unit readiness
• Ensure rental units meet quality standards prior to customer delivery
• Assist with customer orientations and rental introductions
• Coordinate with the PDI team on maintenance, repairs, and inspections

Team Leadership & Coordination

• Assist with staff scheduling, training, and day-to-day team leadership
• Support Housekeeping and PDI teams to maintain operational standards
• Provide guidance to team members to ensure efficient workflows
• Promote teamwork and a positive, collaborative work environment

Customer Service

• Address customer and employee concerns in a timely and professional manner
• Support resolution of customer issues to ensure a positive rental experience
• Maintain high service standards across all customer interactions

Administration & Reporting

• Support budgeting, expense tracking, and operational reporting
• Assist in monitoring performance and identifying process improvements
• Maintain accurate records and support reporting requirements

Additional Duties

• Provide support during peak rental seasons and high-volume periods
• Perform other duties as assigned

Qualifications & Skills

• Previous supervisory or lead experience in operations, service, inspection, or production environments
• Strong leadership and team-building skills with a hands-on approach
• Excellent organizational, problem-solving, and time management abilities
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in hospitality, rental operations, or customer service is an asset
• German and/or Dutch language skills are considered an asset

Work Conditions

• Frequent interaction with team members, management, and customers
• Flexible schedule, including evenings and weekends during peak seasons
• Overtime may be required based on operational needs

Compensation & Benefits

• $52,000 – $62,400 annually, based on relevant RV industry experience and qualifications
• Comprehensive health and dental benefits
• Matching RRSP program
• Paid time off and vacation
• Employee discounts on RVs, parts, and accessories

Why Join Us

• Supportive and team-oriented work environment
• Opportunity to grow within Canada’s largest RV company
• Dynamic role with a mix of operations, leadership, and customer service
  
  

Your enthusiasm is infectious. You challenge the status quo. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. If that describes you, then our Company is the right fit for you and we want to hear from you!

We thank all candidates for applying; however, only those selected for an interview will be contacted. Please note as part of our recruitment process background check would be conducted.

#INDHP