Process improvement specialist • toronto on
Continuous Improvement / Process Improvement Specialist.Process Efficiency Identification, Measurement, Leading Change.Participate in a number of initiatives including CRM (Customer Relationship Ma... Show more
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Continuous Improvement / Process Improvement Specialist
Process Efficiency Identification, Measurement, Leading Change
◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects
◦Solicit and gain consensus on business requirements within a large cross-functional group
◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities
◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions
◦Create and deliver formal process improvement plans articulating scope and business benefit
◦Recommend industry accepted solutions or best practices for operational processes
◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders
◦Develop and deliver process documentation that reflects current business processes and future state requirements
◦Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
◦Act in a leadership role in acquisition of data, information and feedback from internal and external sources
◦Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events/incidents to identify improvement opportunities
◦Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change
Formal Education
Related Experience
◦5+ years in a similar role at a financial institution
◦Knowledge of risks inherent in a lending and deposit taking environment
◦Knowledge of financial regulatory requirements and governing bodies
◦Process improvement implementations
Skills
This is a minimum 6 month contract located in downtown Toronto.
