Business Process Specialist (Hybrid)

Why you’ll love Softchoice :

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.

That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you’ll have :

Our Operational Transformation and Improvement team is looking for a curious and motivated Specialist to support with enhancing our operational processes and enabling the achievement of our organizational goals.

This role will be responsible for supporting and leading project execution and improvement initiatives that impact end-to-end operational processes across multiple functions.

You will report to the Sr. Manager, Operational Transformation & Improvement and collaborate with business partners from cross-functional areas to understand challenges and leverage data to drive foundational operational improvements.

This role will proactively work with key stakeholders to identify opportunities, lead in the investigation of issues and own / support improvement initiatives.

This role is hybrid with the expectation of being in the Toronto office 2-4 times per month.

What you'll do :

• Drive continuous improvement by leading projects and improvement initiatives that impact end-to-end operational processes across multiple functions.
• Develop and create insights from key stakeholders to understand challenges and identify opportunities to enhance operational efficiency & productivity that impact multiple functional areas and teams.
• Leverage data and analytics to drive continuous improvements across the broader Operations team.
• Facilitate user acceptance testing activities for implementations where needed.
• Build and maintain accurate process documentation, standard operating procedures, and policies.
• Act as the connection point between the business and its supporting functions to identify improvements
• Assist in development and execution of training and change management.

What you'll bring to the table :

• 3+ years of data analytics and / or process improvement experience
• Ability to function with a high level of independence and task ambiguity
• Demonstrated analytical skills with the ability to draw insights and make data driven recommendations
• Experience using Power BI to pull insights from the dashboards
• Visio experience preferred
• Intermediate Excel experience required (ie : VLOOKUPs, Pivot Tables, formuals, analyzing complex data sets, etc)
• General experience with the Microsoft Office suite required
• Strong problem-solving skills with proven application in the design and implementation of a business solution
• Comfortability working with processes and understanding of process flows

Not sure if you qualify? Think about applying anyway :

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here :

We offer hybrid and remote working opportunities.

Comprehensive benefits from day one of employment.

We offer meaningful work and opportunities for career growth.

Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

We offer an opportunity to build and grow a career in the technology industry.

Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

Softchoice has been certified as a Great Place to Work in the United States for several years.

We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment :

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help :

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to .

We are committed to working with you to best meet your needs.

Our commitment to your experience :

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone.

We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID : 6024

EoE / M / F / Vet / Disability

Associate

LI-CW1