Operations manager • markham on
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About the Role We’re hiring a curious, hands-on Operations & Automation Coordinator to support internal projects and help embed AI and automation into everyday workflows.
This role is ideal for someone early in their career who enjoys improving processes, experimenting with emerging tools (including AI/LLMs), and turning ideas into simple, practical solutions.
You’ll work closely with leadership and cross-functional teams to coordinate projects, identify efficiencies, and implement lightweight automation and AI-driven solutions that save time and reduce manual work.
What You’ll Do • Support the execution of internal operations projects by coordinating tasks, tracking progress, and following up on deliverables • Partner with teams to understand day-to-day workflows and identify opportunities for improvement and automation • Assist in testing and implementing automation and AI tools (e.g., Zapier, Power Automate, GPT/LLMs) to streamline repetitive tasks and enhance decision-making • Experiment with AI tools (e.g., ChatGPT, copilots) to draft communications, summarize information, and support internal workflows • Help manage timelines and communicate updates across stakeholders • Create and maintain SOPs, checklists, and documentation, including guidance on how AI tools are used within processes • Track and report on progress, including time savings, efficiency gains, and impact of automation/AI initiatives • Support small-scale AI/automation pilots and iterate based on feedback Must-Have Qualifications • 1–3 years of experience in operations, project coordination, administration, customer service, or a related field • Hands-on experience using AI and/or automation tools (e.g., ChatGPT, Zapier, Power Automate, Excel automation), with examples of improving workflows or efficiency • Basic understanding of how AI tools (especially LLMs) can be applied in business contexts (e.g., content drafting, data summarization, workflow automation) • Strong organizational skills with the ability to manage multiple tasks, track deadlines, and follow through reliably • A process-oriented mindset, with the ability to identify inefficiencies and suggest practical improvements • Clear and professional communication skills, with the ability to coordinate across teams and provide updates • Comfort learning new tools and systems; demonstrates curiosity and initiative, especially around emerging AI technologies Nice to Have • Experience supporting process improvements or workflow optimization initiatives • Familiarity with no-code/low-code tools (e.g., Airtable, AppSheet, Notion), Mininimal coding on tools like Replit • Experience experimenting with or building simple AI-assisted workflows (e.g., prompt design, AI + automation integrations) • Interest in staying current with AI trends and applying them to business operations Salary Range: $60,000-70,000 Powered by JazzHR
