Operations Manager

As a Care Experience and Coordination Manager you will lead and guide a team of Care Experience Coordinators that support Blooms Digital Health and Home Care Services.

In this leadership role you will optimize the effectiveness and efficiency of the team, creating an environment that is conducive to individual and team growth through coaching, mentoring and engaging staff.

You will drive your teams effectiveness on supporting Bloom’s mandate of providing patients, families, Care Pro’s, and Partners with the Best Care Experience in the Home Health Care Sector.

Primary Duties :

Intake Coordination and CarePro / Client Management :

• Develops master schedule and manages ongoing staffing needs, while ensuring an appropriate match between client and the abilities / restrictions of field staff (client satisfaction calls within 24 hrs of first shift)
• Communicate with field staff and your team of coordinators to ensure excellent customer service to all clients
• Work closely with HR to recruit, train, develop and plan the succession of high performing, client focused intakecoordinators.
• Lead team meetings, capacity planning, resource allocation and reporting on performance
• Maintain the Performance Management process including accessing skills gaps, developing and delivering training support,providing ongoing mentorship and coaching and delivering performance reviews and weekly check-ins
• Organize appropriate coverage of field staff in instances of vacations, leaves of absence, illness or injury
• Monitor and maintain attendance management program
• Provide daily, weekly, and monthly reports on various metrics related to the role such as missed care, referral acceptancesetc. to internal office
• Create and maintain the client assignments for all the coordinators by geography, contract etc.
• Minimize overtime of field staff
• Support field-staff outside office hours as On-call Manager (occasional evening and weekends) in order to provide assistance and direction in case of an emergency
• Provide coordination coverage as appropriate when short staffed and during peak times

Business Development

Additional Duties :

Responsible for completing Incident Reports for all direct reports and field staff who injure themselves on the job  within 24 hours of the incident and notifying your direct manager and  HR.

Salary range should be $55k-$65K based on experience.

In compliance with Bill 190 (October 28, 2024), Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

Bloom Care Solutions uses artificial intelligence–enabled technology in our recruitment and hiring process to assist with tasks such as screening and evaluating candidates; these tools are used in compliance with applicable Ontario employment legislation, and all hiring decisions are made by human decision-makers.

Bloom Care Solutions is an Equal Opportunity Employer.

In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If you require disability-related accommodations, please inform the Human Resources staff.

We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

We are committed to providing a diverse and inclusive workplace.

Any suspicious fraudulent job posts may be reported to our HR Department.