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Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 ... Show more
Discover a career that connects purpose with possibility.At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and off... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Work Location Type: Windsor, ON.At Grainger, We Keep the World Working® by serving more than 4.MRO) products and value-added solutions delivered through innovative technology and deep customer expe... Show more
Competitive pay based on experience.We are currently seeking compassionate and dedicated Personal Support Workers to join our care team.As a PSW, you will provide personalized in home support to cl... Show more
Are you ready to make an impact?.ZF Foxconn (ZFFCN) is looking for talented individuals to join our team.With ZFFCN, you’ll have the opportunity to shape the future of chassis systems.Join us and b... Show more
At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments.As a team of engineers, architects, designers, scientists, creators and a community of profession... Show more
We are a family in Windsor, Ontario, looking for a part-time nanny to help care for our primary school-aged children.This is a live-in position, which means you will have a welcoming home to stay i... Show more
We’re looking for a technically skilled.Our client is a trusted IT solutions partner, helping organizations navigate digital transformation with a focus on reliability, security, and performance.Th... Show more
We are looking to add 6+ compassionate PSWs to our team in Windsor & Essex County.About Amy's Helping Hands We are a locally owned family business in Windsor, Ontario, and serve all of Windsor ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We’re looking for a Manufacturing Engineer to fill an existing vacancy at our Lakeshore plant.Join us at Can Art and leverage your expertise to make a real impact!.ABOUT US Can Art Aluminum E... Show more
Personal Support Workers/Developmental Service Workers.Successful candidates must be willing to work 84 hours per week and must be willing to travel and live away from home when required (accommoda... Show more
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services.Our customers include financial institutions, retail... Show more
Duration: 1+ Year (Possible Extensions).The Project Chief will oversee all Closures commodities (Door in White, Hood, Fender, Static and Dynamic Sealing, Liftgates) for vehicle programs, from start... Show more
Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support & Data Entry Assistant opportunity.This ... Show more
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
