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Management trainee Jobs in Kitchener, ON

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Management trainee • kitchener on

Last updated: 3 days ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Management Development Program -HVAC

EMCO CorporationWaterloo, Ontario, Canada
Full-time

Base Salary - $52,500 + Profit Sharing.We are currently seeking new or recent graduates to join our .Management Development Program.This is a full-time, salaried position with a comprehen... Show more

Directeur.trice, exécution de la transformation

Company 116 - Manulife Investment Management LimitedWaterloo, Ontario
Full-time

Director, Transformation Delivery.You’ll partner with business and technology leaders to identify and prioritize opportunities, ensure secure and compliant solutions, and drive consistent, high-qua... Show more

Project Management Lead (Energy & Resources)

StantecWaterloo, ON
Full-time +1

At Stantec, we know the work we do matters.From decarbonizing mines to modernizing electric grids and building the infrastructure that fuels communities, we’re powering the world.Our clients come t... Show more

Management Trainee

Enterprise HoldingsKitchener, ON, CA
Full-time +1

Start your career with Enterprise Mobility! We’re.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can coun... Show more

Personal Banking Associate Trainee

The Toronto-Dominion Bank (Canada)Kitchener, Ontario
Full-time

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking ... Show more

Retail Store Management and Sales Associates

URBAN PLANET550 King St N, Waterloo, ON N2L 5W6
Full-time

A minimum of 1 year experience as a part of a Retail Store Management team.Business focused with a proven ability to drive sales.Passionate about delivering quality customer service.Ensure visual m... Show more

Project Manager

Premier Project Consultants Ltd.Kitchener, ON, CA
Full-time
Quick Apply

Premier Project Consultants specializes in building design, project management and development of multi-unit residential and commercial buildings in Canada, the USA and Caribbean.We are seeking a t... Show more

Virtual Assistant

ADF Medical Services Inc.Kitchener, ON, CA
Remote
Full-time +1
Quick Apply

We're hiring an organized and proactive.If you're a self-starter with great multitasking skills and a knack for keeping things running smoothly — this role is for you.Administrative & Operation... Show more

Treasury Manager

Home Hardware StoresHybrid Remote, St. Jacobs, Ontario
Remote
Full-time

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.Treasury Management that Drives Business Results.As a Treasury Manag... Show more

PLANT MANAGER

NPA WorldWideKitchener North, Ontario, Canada
Full-time +1

Our client was founded over 30 years ago that has become an industry leader and brand that is known worldwide.The company currently has over 300 locations throughout the world.The company leadershi... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingKitchener, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Internal Auditor -SLFJP00005653

Randstad CanadaWaterloo, Ontario, CA
Temporary
Quick Apply

As an Internal Auditor, you will play a key role in the management and day-to-day execution of audit activities.This position is designed for a professional who thrives on variety—one day you may b... Show more

Assistant Golf Course Superintendent

GolfNorth Properties Inc.Rebel Creek Golf Club, Canada
Full-time

Assistant Golf Course Superintendent.Opening in 2003, Rebel Creek Golf Club is a 6940-yard par-72 golf course located just outside Kitchener-Waterloo Ontario.Rebel Creek is proud to offer members a... Show more

Vice President of Property and Asset Management

Kingsley Management IncKitchener, ON, CA
Full-time
Quick Apply

We are seeking a highly skilled and motivated Vice President, Property and Asset Management to lead the Property Management and Leasing teams, ensuring strong operational performance, tenant satisf... Show more

Directeur/directrice d'agence immobilière

SMOOTH Property ManagementWaterloo, ON, Canada
Permanent

Education: Autre certificat ou diplôme d'une école de métiers.Expérience: 1 mois à moins de 7 mois.Environnement de milieu de travail.Êtes-vous autorisé à travailler au Canada?.Options de condition... Show more

Directeur, Gestion des risques, GPAM

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
Full-time

Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world.The... Show more

HR Operations Business Partner

Teledyne Digital Imaging, Inc.ON,Waterloo,Canada
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more

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Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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