Knowledge manager Jobs in Welland, ON

Employer: Family and Children’s Services Niagara

Posting Date: October 28, 2026

Closing Date: November 11, 2026 at 4:30 p.m.

Location: Welland

Type: Up to 12 Month Temporary Contract

Posting Location: External – 77/26

WHO WE ARE:

Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

POSITION SUMMARY:

Reporting to the Senior Data and Reporting Developer, the CQI Representative is responsible for providing data and continuous quality improvement support to all staff to enhance the efficient and effective functioning of the agency. The incumbent assists with orientation of new staff to the team and acts as a liaison regarding agency data.

MAIN DUTIES AND RESPONSIBILITIES

Continuous Quality Improvement:

• Provides stewardship in agency data quality supporting both data creators and data consumers.
• Seeks to innovate the processing of data, business workflows and systems where opportunities arise.
• Provides consultation and support to staff seeking to integrate continuous quality improvement or innovative strategies into processes and systems.
• Provides training to data consumers on case management system navigation, appropriate data entry, management, and related business workflows.
• Augments data reporting when out of scope of the case management system.
• Creates, reconciles, and distributes data reports upon request.

Data Maintenance:

• Cleans, verifies, aggregates and reports data.
• Interprets agency data profile, understands data specifications, and monitors output data quality for effective reporting.
• Creates and maintains electronic and manual filing and tracking systems; retrieves information; keeps confidential and other records; maintains filing systems/rooms; scans documentation to electronic filing system.

Maintain Integrity of Case Management System:

• Verifies accuracies of case management, database, and records systems.
• Creates and maintains electronic and manual filing, records, and tracking systems; retrieves information; keeps confidential and other records; maintains filing system and rooms.
• Processes case management reports as requested.

Communication & Customer Service:

• Provides effective and timely customer service to all staff and seeks to develop professional working relationships across all sectors.
• Provides wrap-around consultative services to staff seeking to input or access service data, navigate the case management system, or integrate improvement or innovation in processes or systems.
• Provides education and communication to staff seeking to understand and interpret data.
• Clearly communicates the agency data profile across the organization.
• Provides user-level maintenance to database systems out of scope of the case management system and assists staff seeking to report data outcomes.
• Collaborates with staff across the organization on data or continuous quality improvement needs.
• Facilitates case management software training as it relates to data quality and data entry.
• Responds to telephone calls, email, or other messages, directs messages, sets meetings, and provides information and/or assistance and with urgency if required.

Team Building:

• Develops professional working relationships with team members.
• Actively participates and engages in team and staff meetings, training sessions and other meetings/sessions as required.
• Supports the team and works with team members to ensure department and/or agency needs are met.

Other Related Activities:

• Participates in planning events as required and directed by the Coordinator of CQI and Data Management.
• Knows and adheres to all applicable FACS policies, procedures, and relevant administrative practices.
• Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes.
• Participates in mandatory learning/education to maintain and update skills and knowledge as required.
• Assists in the training and orientation of peers.
• Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations.
• Performs other duties as required.
• Post-secondary diploma in Business, Information Systems, or other related fields.
• One-year recent related experience.
• A Valid G Driver’s License and access to a reliable motor vehicle with appropriate liability insurance is required.

General Skills and Attributes:

• Solid demonstrated ability to use MS Office applications (e.g. Word, Excel, Access etc.) and specifically advanced knowledge of MS Excel and Access.
• Working knowledge of Cognos with the ability to filter and run reports.
• Working knowledge of SPSS and other statistical processing software packages.
• Working knowledge of how to read and interpret data.
• Good written, oral communication and interpersonal skills providing constructive, meaningful, and timely interaction with all levels of staff.
• Excellent grammatical and spelling skills.
• Ability to complete tasks with attention to detail in the presence of frequent interruptions.
• Solid understanding and commitment to quality service and best practice.
• Highly detail oriented.
• Flexible, adaptable, and responsive to change.
• Ability to maintain a high degree of confidentiality, acts with integrity and trustworthiness.
• Self-directed with an excellent ability to organize own workload, prioritize and multi-task.
• Ability to work with and meet tight timelines and demonstrate initiative.
• Ability to communicate in French or another language an asset.

Efforts and Working Conditions:

• Work is primarily performed at a desk in a normal office environment.
• Intermediate periods of sitting and computer/phone use.
• The incumbent has the freedom to move about or change position at will.
• Multi-tasks within a high-volume and demanding environment.
• Frequent periods of review and analysis and proofing of data required.
• Frequent interruptions.
• Occasional travel to FACS sites or within the region.
• Occasional requirement to work evening and/or weekend hours.
• Occasional lifting of boxes up to 20lbs.

Please apply with your cover letter and resume by November 11, 2026, at 4:30 p.m., to humanresources@facsniagara.on.ca

Applications will be reviewed on an ongoing basis throughout the posting period. Early submission is recommended. We thank all applicants however only those considered for an interview will be contacted. Please only apply for this position if you plan on accepting upon an offer. If you are the successful candidate, you must indicate your acceptance when the position is offered.

This job posting is to fill a temporary contract vacancy in CQI.

Family and Children’s Services Niagara is an equal opportunity employer committed to inclusive barrier free recruitment and selection processes and work environments. We welcome candidates from racialized groups, First Nation Inuit or Métis persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated through this process.

About Family and Children's Services Niagara:

A lot has changed in our community and our world since the founding of Family and Children’s Services Niagara in 1898, but our organization’s commitment to safe kids and strong families holds true. We are a multiservice agency that exists to help our community thrive. Through an extensive portfolio of programming, including child welfare services, fostering and adoption, counselling, and childcare, FACS Niagara protects our community’s children, strengthens its families, and helps youth and adults achieve their full potential. FACS Niagara is an excellent option for community-minded individuals to build rewarding careers. In 2025, the agency was recognized as one of Hamilton-Niagara’s Top Employers.