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It support • st albert ab
- Promoted
Remote IT Support Agent
theITSCSaint Albert, AB, Canada- Promoted
Sr Procurement Specialist IT
TEEMAEdmonton, AB, CanadaTherapy Support Navigator
CASA Mental HealthEdmonton, AB, CA- Promoted
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First DueCanada, AB, ca- Promoted
Project Support Officer
Cuso InternationalEdmonton, Alberta, CA- Promoted
IT Country Manager
NorsAlberta, Canada, CanadaIT Support Analyst
Champion PetfoodsEdmonton, AB, CanadáIM / IT Support Analyst (Anticipatory)
Treasury Board of Canada SecretariatEdmonton, AlbertaIT Administrator
SysGenEdmonton, ABComputer Support Associate
Volt Workforce SolutionsEdmonton, Ab,Alberta,CanadaCanderel - IT Support Analyst
Canderel10025 102A Ave NW, Edmonton, AB T5J 0Y2, CanadaIT HELP DESK SUPPORT TECHNICIAN
AFD PetroleumEdmonton, AB, CAClient Support Representative
American Income Life AO - Kelechi IkpeawujoEdmonton, AB, CApersonal support worker - home support
WELLNESS HOME HEALTHCARE SERVICESEdmonton, AB, CAinformation technology (IT) support analyst
GLOBAL RESOURCE AUTO RECYCLING LTD.Edmonton, AB, CARemote Support Specialist
Globe Life - Kekoa JacobsEdmonton, AB, CA- Promoted
Sales Support Specialist
TexcanEdmonton, AB, CanadaAdministrative Support
Spirit Employment and Training EdmontonNear Edmonton, AB, CAinformation technology (IT) support technician
PHtD Immigration Services IncSt. Albert, AB, CAIT Deployment Specialist I
VC3Edmonton, Alberta, CARemote IT Support Agent
theITSCSaint Albert, AB, Canada- Full-time
- Remote
Job Description
Job Description
The ITSC is seeking agents to provide technical support for the organization's end users.
The ITSC is an industry-leading provider of Expert Technical Support for Fortune 1000 organizations.
LOCATION : ITSC's structure provides agents the opportunity to work from home.
HOURS : Multiple options available
DESCRIPTION :
Agents for the ITSC provide white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including :
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a BIG PLUS
Agents must also have familiarity with various environments, standard network arrangements, and security concepts.
This is an external, customer-facing position. Agents must be conscientious about providing thorough support while being understanding and responsive for client support requests. Agents must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and follow internal processes for providing support while documenting all steps taken. They also need to be team players and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS :
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.