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IT Support Analyst
CannAmmEdmonton, Canada- Promoted
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Homes Alive Petsth St. NW., Edmonton, ABIT Support Analyst
CannAmmEdmonton, Canada- Permanent
Job description :
CannAmm LP is seeking an energetic IT Support Analyst to join our team. This position is Hybrid! We are an inclusive organization that is dedicated to continually developing, expanding, and enhancing our services to meet the changing needs of our clients. To provide the most comprehensive services possible, we work closely with our clients to develop drug-free workplace programs that address the concerns and specific requirements of our client, their employees, and industry regulators.
Summary :
The IT Support Analyst role involves troubleshooting and providing technical support for Microsoft software, hardware, and system performance. You will assist with system maintenance, upgrades, and resolving user issues.
Minimum Qualifications :
College diploma or degree in computer systems required
Experience with Microsoft products : AD, Group Policy, DNS, DHCP, Windows OS, Exchange, Hyper-V, SCCM, M365
Experience with VPN (site-to-site and remote)
Certifications such as MCSE, VMware, A+, Network+, etc., are a plus
Skills and Abilities :
Technical Skills
Experience in process improvement, software maintenance, and configuration management
Technical documentation and customer service skills
Social Process Skills
Strong written and verbal communication
Detail-oriented and skilled in problem-solving
Major Function / Responsibilities :
Assist in the maintenance of Active Directory (AD), DHCP, DNS, GPO, M365 (Teams, SharePoint).
Assist with software updates, patches, and system backups.
Assist with maintenance of Mitel phone systems.
Assist with the maintenance of VPN connections.
Review, update workflows and policies. Determine methods to improve process efficiencies where possible based on data analytics / reports.
Provide technical support and create / maintain processes, documentation including incident resolution.
Assist with maintenance of software application databases and evaluate vendor-supplied software.
Configure hardware and software for end users.
Provides support to end users both remotely and on site.
Resolve IT support issues, optimize services and problem-solve with senior staff when needed.
Test new programs, evaluate options, and recommend actions to meet system objectives.
Ensure confidentiality and maintain records of system changes.
Stay updated with new technologies through workshops and professional networks.
Provide backup to Desktop Support and assist with desktop computer setups and usability.
Document and track issues using a ticketing system.
Collaborate with IT team to ensure system security and performance.
Performs other duties as assigned.
Why Work for CannAmm? :
Passionate, Energetic Team with a Fun Company Culture
On-Site Parking Available
Mental Health & Wellness Resources
Diversity & Inclusion Committee
Employee Engagement Surveys
Employee Discounts at Select Partner Agencies
Opportunity for Ongoing Learning and Career Development
Competitive Benefit Package
Job Types : Full-time, Permanent
Benefits : Dental care
Extended health care
Paid time off
Flexible language requirement :
French not required
Schedule : Day shift
Monday to Friday
Experience :
IT support : 1 year (preferred)
Licence / Certification :
CompTIA A+ (preferred)
Work Location : Hybrid remote in Edmonton, AB T5S 2H7