It support • edmonton ab
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Your Opportunity:
We’re seeking an experienced Network Analyst to maintain, secure, and enhance our organization’s network infrastructure. In this role, you’ll help ensure network services remain reliable, resilient, and available while supporting employees and resolving complex technical issues. The ideal candidate will have advanced expertise in large enterprise networking and infrastructure operations, demonstrate strong analytical and troubleshooting skills, lead technical initiatives as well as contribute to the development of organizational technology standards.
Description:
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
Required Qualifications:
Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:
Qualifications Post-secondary diploma or degree in IT, Computer Science, or a related field, with at least five years of relevant experience within the past seven years in a complex enterprise environment. Strong knowledge of TCP/IP, OSPF, EIGRP, BGP, switching, DMVPN, SD-WAN, VPNs, NAT, DNS, and firewalls. Experience with Cisco NX-OS, Catalyst 9K, Nexus 9K, ASR 1K, ISR 4K, NCS 2K, VXLAN, and DWDM. Understanding of data center networking, servers, storage, and virtualization. Familiarity with TIA-568, ISO/IEC 11801, RFC 2544, OTDR testing, and network monitoring tools. Excellent troubleshooting, analytical, communication, and documentation skills. Able to manage competing priorities, work under pressure, and lift equipment up to 50 lbs. Key Responsibilities Configure, monitor, maintain, and troubleshoot enterprise routers, switches, wireless networks, VPNs, DNS, firewalls, and security solutions. Resolve complex connectivity, routing, switching, performance, and security issues. Manage network access, device configurations, monitoring, logs, alerts, patching, and firmware updates. Support vulnerability assessments, security audits, and remediation. Maintain network diagrams, documentation, procedures, and incident records. Collaborate with IT teams and vendors on implementations, escalations, and projects. Participate in rotational on-call support and assist with hardware inventory, shipping, RMAs, and decommissioning.
Preferred Qualifications:
Fortinet firewall and security technologies. Infoblox DDI and DNS security. RADIUS administration. Forescout Network Access Control (NAC). Cisco networking technologies. Relevant industry certifications, such as Fortinet, Cisco, CISSP, GIAC, CEH, CCSP, Check Point, or ITIL.
