It support • edmonton ab
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Durabuilt Windows & Doors is a leading Canadian manufacturer of high-performance windows and doors, engineered specifically for the Canadian climate.
With a strong presence in the B2B and B2C markets, we provide innovative and energy-efficient solutions to builders, contractors, and homeowners across Canada.
About the Role We are looking for a Senior Business Analyst (Sr.
BA) to join our on-site IT Applications team in Edmonton.
This role will lead business analysis practices across enterprise systems and process improvement initiatives.
You will document current-state processes, define future-state workflows, produce clear requirements for delivery teams, and lead RFP/RFQ activities for new systems (e.g., HCM, ERP).
What You’ll Do Lead discovery with stakeholders and translate business needs into clear, testable requirements (user stories, acceptance criteria, business rules).
Document current-state (as-is) processes and define future-state (to-be) workflows, including exceptions and handoffs.
Facilitate workshops to drive decisions on scope, priorities, and trade-offs Support delivery through UAT planning, defect triage, and go-live readiness.
Write and manage RFP/RFQ packages, vendor evaluations, demo agendas, scoring, and recommendations for enterprise system selections.
Establish and improve BA standards, templates, and requirement quality across IT Applications.
What We’re Looking For 7+ years of Business Analyst experience delivering cross-functional initiatives.
Strong process mapping and documentation experience (current state and future state).
Demonstrated ability to produce high-quality requirements that reduce rework and ambiguity.
Experience leading RFP/RFQ processes and supporting enterprise software selection.
Strong facilitation and stakeholder management skills across technical and non-technical audiences.
Assets (Nice to Have) Experience in manufacturing, distribution, or operationally complex environments.
ERP and/or HCM project experience (selection and/or implementation).
Familiarity with CRM platforms and integrated enterprise application landscapes.
CBAP, PMI-PBA, or Agile/Scrum certifications.
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