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Sales Support Agent - Delta (0726)

Trail Appliances820 Cliveden Place, Delta, BC
Permanent

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.Trail Appliances is the leading independent appliance ret... Show more

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Associate Boutique Manager - Richmond

AritziaRichmond, British Columbia, Canada
CA$30.00 hourly
Full-time

The mission of the Boutique Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences.Aritzia is growing and our Boutique Management Department is g... Show more

Crew Member

Wendy's CanadaDelta, BC
CA$18.00 hourly
Full-time

Bring your talents, friendly attitude, and expertise to our franchise of 90+ restaurants.You'll find opportunities, rewards and growth potential.Wendy's has a strong support system, which is critic... Show more

Senior IT Systems Specialist

Saltworks TechnologiesRichmond, BC, CA
Full-time
Quick Apply

Saltworks Technologies  is a leading Canadian cleantech company solving two of the world's most pressing challenges: water sustainability and critical minerals supply.We design and build advan... Show more

Payroll Supervisor

London Drugs LimitedRichmond, BC, CA
CA$80,000.00 yearly
Full-time

Richmond, BC | Full-Time | Payroll Operations | Workday | Canadian Payroll.Lead Payroll for One of Canada's Most Trusted Retailers.London Drugs is seeking an experienced Payroll Supervisor to lead ... Show more

IT Systems Analyst

Fitness WorldRichmond, BC
Full-time

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.Fitness World does not offer remote roles — all recruitment is conduc... Show more

Business Development Support Engineer

General FusionRichmond, BC, CA
CA$95,000.00 yearly
Full-time

Established in 2002, General Fusion is a global leader in the race to commercialize clean fusion energy.We are pursuing a uniquely practical approach, Magnetized Target Fusion, and aim to provide z... Show more

Sales Support Specialist

SoneparSurrey, BC, CA, V3V 4G4
Full-time

Texcan provides customers with high quality wire and cable products at the best value possible.As one of Canada’s largest distributor for over .We supply solutions for a variety of different market... Show more

Operation Support Hotline

Reimagined ParkingAny, Canada, CA
Remote
Full-time
Quick Apply

Operation Support Hotline - Full-Time  .Schedule: Monday - Friday, 8:30am - 5:00pm, PST.The Operations Support Hotline role provides frontline support for operational requests and acts as a central... Show more

Représentant du support à distance bilingue - 24 $ / heure

Teladoc HealthRichmond, British Columbia
CA$24.00 hourly
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more

AV Project Manager

TLD - IT & AV Solutions ProviderRichmond, BC, CA
CA$65,000.00 yearly
Full-time

Not just a job — a community, a partnership, a team.TLD, a division of London Drugs, has delivered integrated IT and Audio Visual (AV) solutions across Western Canada for over 40 years.Our team inc... Show more

Information Technology Student

PCL ConstructionRichmond, Brit, CA
Full-time

The future you want is within reach.PCL Constructors Westcoast Inc.PCL Family of Companies (PCL), we build more than projects — we build opportunities, careers and communities.We invest in our peop... Show more

IT Support Specialist

Saltworks Technologies IncRichmond, BC, Canada
Full-time

This role is ideal for someone who enjoys troubleshooting, working directly with users, and building strong technical foundations, with room to grow.You will manage end-user support and work closel... Show more

Project Support Officer

Cuso InternationalRichmond, British Columbia
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.This placement offers a unique opportunity to actively contribute to our partner, the Abilit... Show more

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Office Administration Support Work

HRS Talent SolutionsDelta, BC, Canada
CA$28.00 hourly
Remote
Full-time +1
Quick Apply

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity.This role is best suit... Show more

Tier 1 - Deskside Support - Richmond

TEEMARichmond, BC
CA$28.00 hourly
Full-time

Work under general supervision and perform duties in accordance with established objectives, procedures, and guidelines.Take ownership of assigned tickets and independently resolve issues within de... Show more

Technical Sales Engineer

Dynamix AgitatorsRichmond, British Columbia, Canada
CA$60,000.00 yearly
Full-time
Quick Apply

To qualify for this position, please apply directly through this link:.Technical Sales Engineer (Req #61396).Our strength is not simply supplying equipment.It is understanding our customers’ proces... Show more

Accountant (0726)

Trail Appliances3388 Sweden Way, Richmond, BC
Permanent

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.Trail Appliances is the leading independent appliance ret... Show more

CA DC Support

Henry ScheinDelta - Canada
CA$19.25 hourly
Full-time

DC Support, Equipment Operation.Delta, British Columbia (On-Site).Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology.Our 900+ Team Schein Members in Can... Show more

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Sales Support Agent - Delta (0726)

Sales Support Agent - Delta (0726)

Trail Appliances820 Cliveden Place, Delta, BC
19 hours ago
Job type
  • Permanent
Job description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We have everything we need to inspire our customers. Except you.The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

As a Sales Support Agent, you will

  • Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
  • Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
  • Support inbound inquiries from sales team in regard to processing of order and status
  • Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·
  • Maintain accurate records of customer files, shipment dates and order activity information
  • Update and maintain customer files and data base with ship dates, payment details and customer information
  • Investigate and follow up on customer problems resolving escalated issues

To be successful in this role you are

  • Detail-oriented, organized with excellent analytical and problem-solving skills
  • Able to work in tight deadlines, multitask, establish priorities and work and think independently
  • Able to work collaboratively in a team environment and able to work independently
  • Excellent in verbal and written communication skills in English
  • Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)

The experience we like to see

  • Working knowledge of Microsoft Office: Excel, Outlook and Word
  • Minimum completion of high school or equivalent education
  • Minimum 2 years Customer Service Experience
  • Call Centre experience an asset
  • Experience using Zendesk an asset

Bonus points

  • Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi
  • Experience with de-escalating customer service issues
  • Superior interpersonal, verbal and written communication skills
  • The ability to remain calm during times under stressful situations

Why join Trail?

  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
$ - $ an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.