It analyst • calgary ab
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Your Opportunity:
The IT Analyst II provides a critical technical support role in the ongoing deployment and support of AHS’s Microsoft Teams Environment. The Analyst regularly monitors and maintains established baselines using a variety of specialized software interfaces and tools and will work closely with a variety of internal and external service teams to ensure that service level agreements are met. As a Tier 2 and 3 subject matter expert, support is provided based on a thorough understanding and application of the ITIL framework and associated processes.
Description:
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
Required Qualifications:Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:Experience in one or more of the following areas is considered an asset: Microsoft Teams administration and/or Microsoft M365 administration Certification. Enterprise telecommunications technologies, like PBX and analog communication devices, voice routing, and SIP.
Preferred Qualifications:Strong support knowledge of Microsoft Teams, Microsoft 365, SharePoint Online, and related collaboration technologies. Demonstrated problem‑solving abilities with excellent written and verbal communication skills. Ability to work effectively both independently and as part of a collaborative team.
