Intelligence analyst Jobs in Saanich, BC

POSITION TITLE : Business Intelligence Analyst

REPORTS TO : Business Intelligence Manager

About Us :

Charter is an award-winning technology solutions integrator established in 1997 in Victoria, BC. We partner with industry leaders such as Juniper, Cisco, Extreme, and Microsoft, along with other key players, to provide a comprehensive range of IT hardware solutions. Additionally, we offer a full suite of solutions, including Managed Services, Project Services, IT Support Services, and a wide portfolio of Advisory and Consulting services.

About the Role :

The Business Intelligence Analyst (BIA) is critical in Charter's focus on simplifying the business of IT. The BIA is a key member of the Company's Customer Success (CX) Team but is not limited to working only on CX related initiatives and will participate in a wide variety of corporate initiatives focused on enabling data driven decision-making and planning. The BIA role requires someone who can maintain a positive relationship with internal and external clients or stakeholders, meet Customer and Manufacturer objectives and deadlines while driving data and operational best practices.

Key Responsibilities & Accountabilities :

• Enable the extended Charter team to have new or deeper conversations with customers about their planning & goals, budgeting, strategy & execution, expansion & growth, as well as providing input for cost-benefit analysis on solution options.
• Drive & contribute to internal processes, documentation, and tooling - with a heavy focus on data analysis, insight generation, and application.
• Collaborate with Charter manufacturers, distributors, and internal sales & admin teams to facilitate improved ease of transaction and deeper relationships, as well as administering data points internally & externally for improved operational efficiencies.
• Identify trends and business opportunities by participating in / researching industry-related events and publications, social networking, and other sources.
• Develop company-level dashboards and reporting to enable more data driven decision making and business planning.
• Partner with Charter's senior leadership and business unit directors / managers etc. in creating, tracking and reporting Key Performance indicators (KPIs) for each company business unit.
• Participate in the development of, and execution of, go-to-market activities and resources.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Build and enforce data standards and structures.
• Report creation using Power BI (Primary) and excel / other tools.
• Create dashboards that invite data exploration and conform to data visualization best practices.
• Create data models for application development and reporting. Flexible enough to accommodate and anticipate future use cases and growth. Creating and maintaining proper database structures, relationships, and documentation.
• Reporting and visualization creation.
• Work as an advocate for data driven decision making across assigned business units / teams.
• Partner / support Charter staff that do not directly work with the role to understand how reporting / data can help them make better decisions, more quickly.
• Review performance data to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Other duties as assigned.

Key Qualifications

Work Conditions

If you believe you are the right fit and have what it takes to be Charter's latest and greatest Business Intelligence Analyst, please apply with your resume and cover letter!

We look forward to hearing from you!

Charter is an equal-opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Diversity forms the foundation for excellence and Charter seeks team members who will work respectfully and constructively with everyone. We encourage applications from members of groups that have been historically underrepresented on any grounds listed under the Human Rights Code, including gender, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age and / or self-identify as Indigenous (status, non-status, Metis, and Inuit). To request an accommodation in completing an employment application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to people @charter.ca