Event server Jobs in Brampton, ON

Position Overview

The Event Manager is responsible for preparing all event documentation and coordinating with Sales department, and Clients to ensure consistent, high level service throughout pre-event, event and post-event phases of venue events. Ensures their venue events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. This position reports to the Sr. Event Manager, or Director of Field Operations.

Key Job Responsibilities

• Managing Event Logistics and Operations : Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greet Client during the event phase and hand-off to the Event Operations team for the execution of details.
• Adhere to all standards, policies, and procedures.
• Ensure billing accuracy and conduct bill reviews with the clients prior to processing the final bill.
• Manage group room blocks and meeting space for average to large-sized assigned groups.
• Identify operational challenges associated with his / her group and determine how to best work with the venue staff and Client to solve these challenges and / or develop alternative solutions.
• Use judgment to integrate current trends in event management and event design.
• Act as liaison between field salesperson and client throughout the event process (pre-event, event, post-event).
• Participate in client site inspections and assist with the sales process as necessary.
• Solicit feedback from the venue partners to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Leading Event Management Teams

Supporting and Coordinating with the Sales and Marketing Function

Conducting Human Resources Activities

Job Qualifications

Competencies (by Core Values)

Salary Pay Range : $70,000 - $85,000 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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