Event planner Jobs in Brampton, ON

About This Opportunity

Reporting to the Supervisor, Equipment Services Operations, the Equipment Planner is responsible for reviewing work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians. They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and North America Operating Unit (NAOU) customers. The Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers.

Responsibilities

• Oversee the dispatching of planned equipment service calls
• Monitor the Dispatch Grid to ensure productivity and efficiency
• Maximize delivery efficiencies and driver safety through proper load distribution
• Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday
• Accurately process and schedule Customer Service Tickets within designated milestones
• Receive inbound emails and calls from the Technician or Field Service Supervisor
• Handle customer escalations, providing resolutions to the customer
• Handle inbound customer calls for movement requests
• Perform customer readiness for equipment installations
• Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
• Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation
• Report on equipment and service activities and other functional areas
• Oversee equipment service projects and initiatives
• Create Purchase Orders (POs) in SAP

Qualifications

• High School Diploma or GED required
• 1+ years of customer service experience required
• Knowledge of Canadian geography is an asset
• Operations/logistics experience
• Flexibility to work evenings, weekends, and holidays.
• SAP and Salesforce experience an asset
• Strong communication skills by email, phone, in person
• Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
• Ability to problem-solve and multi-task
• Strong time management skills
• Can work independently and in a team setting

Why work with us?

• Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career.
• Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
• We have generous referral rewards and recognition programs you can participate in.
• We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism.
• We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/

Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don’t check every box, we encourage you to apply. Your unique experience and perspective could be what we’re looking for. Unless otherwise specified, this job post is for an existing vacancy. Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email HR@cokecanada.com