Echo tech Jobs in Edmonton, AB

The Opportunity
Our client is a global leader in high-precision fluid management and advanced sensing technology. They provide the critical data that keeps heavy industries—from energy to transport—operating safely and efficiently.

We are seeking a Technical Solutions Manager who is a hybrid of a strategic leader and a technical problem-solver. In this role, you won’t just manage a department; you will architect the entire customer journey, leading a specialized technical service team to ensure global clients realize the full value of a sophisticated hardware-plus-software ecosystem.

Advantages
Total Rewards & Culture
- Permanent, full-time career with a package designed to support your life in and out of the office:
- Future Security: RRSP Matching and comprehensive Life/Disability insurance.
- Health & Wellness: Extended health, dental care, and an Employee Assistance Program.
- Culture: Company events, on-site parking, and a collaborative environment where your voice actually changes the product.

Responsibilities
How You’ll Make an Impact
🚀 Lead & Elevate the Team
- Coach for Excellence: Mentor a team of Technical Service Reps, fostering a culture of extreme ownership and continuous learning.
- Full-Cycle Leadership: Partner with HR to build the team of the future—from strategic recruiting and onboarding to performance development.
- Strategic Resource Planning: Own the 24/7 support architecture, ensuring the clients have the help they need, exactly when they need it.

📈 Drive the Customer Journey
- Master the Onboarding: Ensure every new client hits the ground running with world-class training and post-sale support.
- The "Buck Stops Here" Escalation: Act as the primary bridge between the customers and their Product/Technical teams to resolve high-priority issues with speed and precision.
- Growth Mindset: Proactively identify opportunities for renewals and upselling.

📊 Architect Systems & Insights
- CRM Mastery: Own the HubSpot ecosystem. You’ll ensure the data is clean, the pipelines are efficient, and the customer interactions are perfectly documented.
- Playbook Development: Standardize excellence by building the SOPs and Success Playbooks that allow their team to scale.
- Visibility: Deliver high-impact dashboards to the executive team, translating support metrics into business intelligence.

Qualifications
Who You Are
- Technical Translator: You can take complex engineering data and make it understandable for a CEO or an on-site operator.
- Data-Driven Leader: You don't just "feel" like the team is doing well; you prove it with KPIs, SLA tracking, and health metrics.
- Cross-Functional Bridge: You enjoy collaborating with Sales to close deals, Engineering to fix bugs, and the CFO to manage the bottom line.

The Requirements
- Experience: 5+ years in Customer Success or Tech Support, with at least 2 years in a dedicated leadership role.
- Education: Degree in Engineering, Business or a related field (or the "street smarts" equivalent in industry experience).
- Tech Stack: Pro-level experience with HubSpot or Salesforce.
- Grit: The ability to jump into the trenches during peak volumes while keeping a bird’s-eye view of department strategy.

Summary
Join the Mission
If you are a technical leader who views "Customer Success" as a measurable science rather than just a department name, we want to hear from you.
Please apply directly to this job ad or send your resume to natalija.palada@randstad.ca with a brief summary of your experience leading technical teams.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.