Toronto, ON M5X 1A9 (Hybrid – 3 days / week onsite).Physical metals operation team is providing the support to our traders globally for both base metals and precious metals business.As a member of ph...Show moreLast updated: 4 days ago
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Location : Toronto, ON M5X 1A9 (Hybrid – 3 days / week onsite)
Duration : 6 months
Contract Type : T4
Pay Rate : CA$31.03 / Hour
Job Description
Physical metals operation team is providing the support to our traders globally for both base metals and precious metals business
As a member of physical metals operation team base in our Toronto office, working closely with Global trading and sales desks, mainly providing the support being a key point of contact between custodians and clients, helping to ensure smooth settlement of metals.
Key Responsibilities
Organizes work information to ensure accuracy and completeness.
Researches and resolves discrepancies and issue or escalates to manger, as required
Responsible for Monthly invoice and dispatch to client within the required timeline
Ensure the records are maintained in a proper manner
Responsible for daily metals settlement and customers’ metal transfer request are processed
Ensure the financial system and inventory system are updated properly for the trades and transfer requests and related supporting docs are retained for future reference
Ensure all shipping documentation and invoices generate are in order as required.
Builds effectives relationship with internal / external stakeholders
Works independently on a range of complex tasks, which may include unique situations.
Interaction with partners across the businesses, including Middle office, Front office, Technology.
Must Haves :
3-5 years of relevant experience - familiar with billing process, invoices, high level communication
Previous logistic experience
Knowledge and understanding of business unit’s products and services, processes and controls
Knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications
Education :
Post-secondary degree in related field of study or an equivalent combination of education and experience.
Soft Skills :
Strong attention to detail.
Ability to be organized in a fast-paced environment with multiple simultaneous and conflicting requests with a focus on detail and accuracy
Demonstrated customer service excellence
Verbal & written communication skills
Nice to Haves :
Previous banking experience
Understanding of business unit’s risk and regulatory requirements