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Last updated: 3 days ago

Customer Experience Representative

Indigo Books & MusicToronto, Ontario, Canada
Part-time

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.You role model the Indigo Beliefs by being ... Show more

User Experience Designer

MercorToronto, Ontario, Canada
CA$50.00 hourly
Remote
Part-time
Quick Apply

Headquartered in San Francisco, our investors include.Evaluate product design decisions using professional experience to enhance design and taste preferences.Collaborate with AI research teams to e... Show more

People Experience Advisor

Mondelēz InternationalBusiness Unit Head Office Gladstone, Toronto, Canada
CA$64.00 hourly
Full-time

Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.You are a specialist in a process, workstream or area in Mondelēz International Digital Se... Show more

Culinary Experience Manager

Impact KitchenToronto, ON, CA
CA$54,000.00 yearly
Full-time
Quick Apply

MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability.We know that what you eat matters, and ... Show more

CRM Experience Owner

0076 eBay CanadaToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

Market Research Associate - No Experience

Clubshop | USToronto, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

People Experience Advisor

Mondelēz InternationalPlant, East York, Canada
CA$64.00 hourly
Full-time

Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.You are a specialist in a process, workstream or area in Mondelēz International Digital Se... Show more

Remote Insurance Agent - No Experience

American Income Life Insurance Companytoronto, ON, CA
Remote
Full-time
Quick Apply

American Income Life is an international Company protecting working families in the United States, Canada, New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Compa... Show more

Outdoor Sales Role – No Experience Required

Lawn Plus Canada - TorontoToronto, ON, CA
Part-time

If you’re confident, coachable, and willing to work hard, we’ll teach you the rest.This role is best suited for people who like being active, enjoy talking to people, and want a job where.What the ... Show more

Nanny Wanted - Weekend Nanny Needed In Leaside. $25 30/Hr Depending On Experience

CanadianNanny.caToronto, Ontario, Canada
Part-time +1

Single father seeking a part-time nanny for my 9-month-old son.What do I need help with? Primarily infant care, including feeding, naps, playtime, walks, and age-appropriate activities.Light tidyin... Show more

 • Promoted

Customer Experience Representative

IndigoToronto, ON, CA
Part-time

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.We believe in real book... Show more

Customer Experience Specialist

Junction CollectiveToronto, ON, Canada
Full-time

Client Experience Specialist (CX Specialist).Are you passionate about improving client experiences and making every interaction count? Do you enjoy digging into customer journeys, identifying frict... Show more

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Customer Experience Representative

Customer Experience Representative

Indigo Books & MusicToronto, Ontario, Canada
30+ days ago
Job type
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Candidate has the ability to attend an in-person interview between the hours of 6AM-8AM
  • Candidate has the ability to start work at 5AM
  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo