Desktop support engineer Jobs in Kitchener, ON

MPP Sales Support involves providing comprehensive technology and sales support for company’s Broker Tools platforms. You will assist Mortgage Brokers, Business Development Managers, and Lenders to enhance productivity, client relationships, and the quality of MPP/CSP insurance applications.


Job title: MPP Sales Support Specialist

📅 Duration: 6-month contract

Location: Waterloo ON

This is a hybrid role with fluctuating in-office days and remote work. Requires a home office setup with high-speed internet. Will be required to travel to the Waterloo office for in office days.

Designated quiet workspace for remote work is necessary.


Advantages
Work-Life Balance

Work Model: Hybrid

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities
•Set up and support Lender and Broker profiles.
•Provide business support for BSC Systems (e.g., AMS, SafetyCatch).
•Deliver customer service via phone and email, promptly handling inquiries.
•Troubleshoot issues and escalate to Production Support as necessary.
•Maintain client relationships and suggest tool improvements.
•Respond to inquiries about policies, broker compensation, sales tips, and product training.
•Collaborate with Team Lead and Manager and teams on business initiatives.
•Support BSC projects and assist in training new specialists.


Qualifications
Requirements:
•Postgraduate education or relevant experience.
•Strong communication, interpersonal, and analytical skills.
•Experience in the Mortgage Creditor Industry is a plus.
•Bilingual French/English skills an asset but not required.
•Proficient in MS Office, CRM systems like Salesforce, and data entry.

Competencies:
•Excellent customer service and communication skills.
•Ability to manage multiple priorities independently in a fast-paced environment.
•Detail-oriented with strong problem-solving abilities.
•Capable of working both independently and within a team.
•Ability to effectively work in a customer service environment
•Team Oriented but also able to work well independently
•Flexible in taking on new tasks and responsibilities to support the sales team


Summary
To Apply: If you are a professional looking to join a dynamic team, please apply directly with your resume to be considered for this opportunity.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.