Customer support representative • calgary ab
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This is a Canadian based position and the successful applicant will be hired into one of Poseidon's Canadian-based partner companies.
All offers of employment with WORLDS™ are contingent upon clear results of a thorough background check.
We're looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site rep and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality.
WORLDS™ shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation.
Responsibilities include:
Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
Welcoming and checking in our audiences, answering guest's questions
Merchandise inventory and sales
Overall event facilitation, ensuring a smooth guest experience
Offering suggestions or comments on how we can do better
Communication: this role requires timely communication with our Venue Operations team
*Great communication skills are a MUST for this position.*
Requirements:
Comfortable with using iPad apps, including WhatsApp
Upbeat, positive personality
Customer service experience
Communicative
Detail oriented
Reliable
Punctual
Good judgment (able to timely relay any concerns or issues)
Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
Natural problem solver
Calm under pressure in high stress environments
Schedule:
We're looking for candidates with availability on Fridays, Saturdays, and Sundays from 5:45pm-10:00pm. It would not be every weekend that we have shows as well as not every Friday, Saturday, and Sunday would be scheduled. The current confirmed schedule is as follows:
10/04/26 Sunday 5:45pm-10:00pm
10/10/26 Saturday 5:45pm-10:00pm
10/11/26 Sunday 5:45pm-10:00pm
10/18/2026 Sunday 5:45pm-10:00pm
10/23/26 Friday 5:45pm-10:00pm
10/24/26 Saturday 5:45pm-10:00pm
10/30/26 Friday 5:45pm-10:00pm
More about our values
We expect:
• Hard work, including some off hours (since we are running shows round the world);
• World-class standards.
• Attention to detail; we are moving fast and don't have time to be checking others' work.
• Humor (lots of humor).
• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• Long-term, big picture thinking.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.
• Open, honest communication.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
