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Customer support representative Jobs in Calgary, AB

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Customer support representative • calgary ab

Last updated: 1 day ago
Technical Support Representative

Technical Support Representative

Spacelabs HealthcareCalgary, AB, CA
Full-time
Technical Support Representative.At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver except...Show moreLast updated: 13 days ago
Customer Care Representative

Customer Care Representative

Connect Hearing CanadaCalgary, AB, CA
Full-time
Customer Care Representative – Connect Hearing Canada.Reporting to : Regional Clinic Manager.Providing exceptional customer service in person, over the phone and by email. Scheduling appointments and...Show moreLast updated: 30+ days ago
Customer Support Representative - Contractor - 25473D

Customer Support Representative - Contractor - 25473D

Enverus Intelligence Research Inc.Calgary, AB, CA
Full-time
Customer Support Representative - Contractor - 25473D.At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the worl...Show moreLast updated: 30+ days ago
Technical Support Representative

Technical Support Representative

OSI Systems, Inc.Calgary, AB, CA
Full-time
At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients.From...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Superior Health and Safety IncCalgary, AB, CA
Full-time
Superior Health is hiring for full-time and part-time positions! We educate homeowners and small business owners on the most current fire related research to ensure they are properly prepared in th...Show moreLast updated: 1 day ago
Technical Support Representative

Technical Support Representative

Rapiscan Systems Inc.Calgary, AB, CA
Full-time
At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients.From...Show moreLast updated: 30+ days ago
Bilingual Project Coordinator / Customer Support Representative

Bilingual Project Coordinator / Customer Support Representative

MaxSys Staffing and ConsultingCalgary, AB
Full-time +1
Bilingual Project Coordinator / Customer Support Representative - Calgary SE (Permanent Position)This is a bilingual imperative position, requiring candidates to meet with hiring criteria when appl...Show moreLast updated: 30+ days ago
Customer Care Representative

Customer Care Representative

McBride Career Group Inc.Calgary, AB, CA
Full-time
The CSR is the first point of contact for customers at the MK Auto Group shop.The role involves managing customer interactions with professionalism and empathy, coordinating vehicle intake and deli...Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Randstad CanadaCalgary, Alberta, CA
Permanent
Quick Apply
Are you a dynamic and customer-focused individual looking for a challenging new role in the telecommunications industry? We are seeking a dedicated and professional French / English Bilingual Custome...Show moreLast updated: 4 days ago
Customer Success Representative

Customer Success Representative

TudotsuCalgary, AB, CA
Full-time
Direct message the job poster from Tudotsu.We’re looking for a proactive and tech‑savvy.Customer Success Representative.Install Clover POS hardware at client locations (terminals, printers, accesso...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

EMCO CorporationCalgary, AB, Canada
Full-time
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.We provide qualit...Show moreLast updated: 30+ days ago
Representative Store Support

Representative Store Support

SobeysCalgary, AB, CA
Full-time
Join to apply for the Representative Store Support role at Sobeys.Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc. Canada’s Top 100 employers where your unique contributions ...Show moreLast updated: 30+ days ago
Customer Care Representative

Customer Care Representative

sonovaCalgary, AB, CA
Full-time
Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?. Are you passionate about providing customer service that exceeds expe...Show moreLast updated: 30+ days ago
Technical Support Representative

Technical Support Representative

OSI SystemsCalgary, AB, CA
Full-time
At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients.From...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Durabuilt Windows & DoorsCalgary, AB, CA
Full-time
Quick Apply
Our values are at the core of everything we do!.Stay hungry and act with urgency.For employees, partners and community.We work with great people and expect a lot from them.We are one of Western Can...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

BMOCalgary, AB, CA
Full-time
Customer Service Representative role at BMO.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that...Show moreLast updated: 6 days ago
Customer Service Representative

Customer Service Representative

Rise PeopleCalgary, AB, CA
Full-time
As Canada’s standard for excellence in first aid and CPR services, St.John Ambulance plays an integral role in our society. Building on a 900-year tradition, St.John Ambulance offers innovative prog...Show moreLast updated: 13 days ago
Customer Support Representative - Contractor - 25473D

Customer Support Representative - Contractor - 25473D

EnverusCalgary, AB, CA
Full-time
Customer Support Representative - Contractor - 25473D.At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the worl...Show moreLast updated: 28 days ago
Customer Service Representative

Customer Service Representative

Bunzl CanadaCalgary, AB, CA
Full-time +2
Customer Service Representative.Be among the first 25 applicants.Customer Service Representative.Your career path has many avenues available for you to succeed. Are you looking to advance at a rate ...Show moreLast updated: 30+ days ago
Technical Support Representative

Technical Support Representative

Spacelabs HealthcareCalgary, AB, CA
13 days ago
Job type
  • Full-time
Job description

Join to apply for the Technical Support Representative role at Spacelabs Healthcare

Overview

At Spacelabs Healthcare, you make a difference. Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support. Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well‑being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world. Because while we may not be at a patient’s bedside, their health is still in our hands.

This position is responsible for quality service and customer satisfaction, for scheduling and completing preventive & corrective maintenance obligations, system implementation and installation on a project plan approach, and increasing the service and supplies, and accessories business within the territory. Excellent technical and communication skills required to positively interact with customers and company personnel. Successful candidates will be self‑starters who can independently manage their time and schedules, possess basic business acumen, and effectively communicate at all levels of the organization.

  • This is a field based position and comes with a company vehicle. Up to 50% travel is required within the region in Alberta, British Columbia, and occasionally Manitoba.

Responsibilities

  • Technical Support Representative will develop comprehensive technical knowledge pertaining to all products related to Critical Care, Perinatal, and Cardiology. Through this knowledge, all TSRs will be able to repair and advise our customers on the technical operation of their equipment.
  • In addition to the above responsibility, TSR positions may additionally, based on geography, market, or management discretion, be given a focus on all customer products.
  • Product installation, in‑service assistance, demos, technical training, upgrades, troubleshooting, inventory management, service, and prompt call completion.
  • Actively promote new service contracts and renewals, along with promotion of supplies and accessories and working with account managers where needed to close sales opportunities.
  • Project a professional image to customers always.
  • Provide continuous feedback from customers to Upper Management, Sales and corporate Technical Support.
  • Effectively utilize company‑provided communication tools (i.e., voice mail, e‑mail).
  • Update technical and applications knowledge on an ongoing basis and excel in any required training.
  • Submit timely and accurate paperwork, including work orders, expenses, QMS reports, and internal communication.
  • Identify customer product deficiencies and take appropriate action to correct including notifying management.
  • Learn of and report on competitive activities, including pricing, promotions, policies, personnel, and new products.
  • Maintain assigned company property and keep manuals and bulletins updated.
  • Adhere to all company policies and procedures and comply with all safety and regulatory requirements as well as understand Spacelabs’ vision and mission, priorities, and company values.
  • Willing to travel to local and remote areas to service customers and attend trade shows.
  • Exhibit financial and resource management responsibilities at all times.
  • Always exhibit the highest integrity.
  • Successful prioritization of change requests.
  • Carry a cell phone to provide Customers with 24 / 7 coverage.
  • Is responsible for achieving territory revenue and margin targets as assigned by management.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.
  • Desired Outcome

  • Maintain demo inventory in salable condition, including proper storage, movement, and record inventory should be sold after six months or as directed by the service manager.
  • Ensure that company vehicles are clean and regularly maintained at all times, consistent with the fleet.
  • Qualifications

  • To qualify, applicants will minimally need a Technologist degree in Electronics or Biomedical Engineering; 2-3 years of relevant work experience may substitute.
  • 2+ years of relevant field service experience in medical device / hospital setting.
  • Network and related IT infrastructure and server‑related experience is preferred.
  • Up to 50% regional travel is required; Spacelabs Healthcare (Canada) will provide a company car, expenses, training, and tools. Criminal Background check and driver history check will be required prior to starting.
  • Strong personal PC, technical troubleshooting, and good business acumen.
  • MS Office Suite, CRM, Call Management Systems (Resco).
  • This job description is to be used as a guide for accomplishing company and department objectives. It only covers the primary functions and responsibilities of the position. It is not to be misconstrued as an all‑encompassing list of duties.
  • NOTICE TO THIRD PARTY AGENCIES

    OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and / or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

    OSI Systems, Inc. has three operating divisions : (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

    Seniority Level

    Entry level

    Employment Type

    Full-time

    Job Function

    Information Technology

    Industries

    Medical Equipment Manufacturing

    Location : Calgary, Alberta, Canada.

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