Client coordinator Jobs in Laval, QC

About Cozey

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

The mission of the Fulfillment Center Coordinator at Cozey

Reporting to the Fulfillment Center Supervisor, the mission of the Fulfillment Center Coordinator is to keep the evening shift at our Montreal fulfillment center moving, so every order is received, picked, staged, and shipped accurately and on time. You'll be the link between the floor team, FC leadership, and our carriers, catching issues early and fixing them before they reach a customer. This role is based at our fulfillment center in Mont-Royal, on the evening shift, Monday to Friday, 2:00 p.m. to 10:00 p.m. (40 hours per week, with paid overtime).

What you'll be doing

• Coordinate daily evening shift activities across receiving, picking, staging, and shipping, so work flows smoothly from the dock to the truck.
• Check that outbound shipments meet Cozey's accuracy, labelling, and quality standards before they leave the building, protecting the delivery experience for every customer.
• Assign and follow up on tasks across the team, adjusting as priorities change to keep the shift efficient.
• Resolve operational issues like inventory discrepancies or labelling errors quickly, and flag recurring problems so they get fixed at the source.
• Keep FC supervisors, managers, and carriers informed in real time, so handoffs and pickups run without surprises.
• Enforce safety standards on the floor and address hazards as soon as they come up.
• Help train new team members and step in to support or cover for FC leadership when needed.
• Contribute to inventory accuracy and process improvement initiatives, sharing what you see on the floor to make the shift run better.

We'd love to hear from you if you have

• 3+ years of experience in a fulfillment center, warehouse, or distribution setting.
• Strong attention to detail and the ability to follow multistep processes consistently.
• Experience in a quality control environment is a plus.
• Clear, proactive communication and a problem-solving mindset.
• Experience working in a small team or fast-growing environment is a plus.
• The ability to work physically for extended periods, including standing, moving, and lifting up to 49 lbs (22 kg) in variable temperatures.
• A high school diploma or equivalent.

We care about you

• You will receive a competitive salary along with a comprehensive benefit package.
• A generous time off policy that allows you the time you need to recharge.
• Endless opportunities for personal and professional growth in a fast-growing company.
• A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.

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