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Last updated: 1 hour ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Part-Time French Teacher/Tutor

Oxford Learning Centres, Inc.Kitchener, Ontario, Canada
CA$18.00 hourly
Part-time

Eager to help students turn “Je ne sais pas” into “Oh la la”? Motivated to help support children’s French education outside of the classroom? .Our hours count! Gain valuable teaching experienc... Show more

Data Center Technician - Canada - Kitchener - On-site

RM Staffing B.V.Kitchener, ON, CA
Full-time +1

This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran... Show more

B2B Outside Sales Representative - Tri-City Territory (KW/Guelph/Cambridge)

Appoint StaffingKitchener Central, ON, ca
CA$20.00 hourly
Full-time

Territory Sales Opportunity: B2B Outside Sales (Kitchener, Waterloo, Guelph, Cambridge).Appoint Staffing is currently seeking a high-energy, results-driven.Uncapped earning potential + performance ... Show more

Management Development Program - New Graduates - HVAC

EMCO CorporationWaterloo, Ontario, Canada
Full-time

Base Salary - $52,500 + Profit Sharing.We are currently seeking new or recent graduates to join our .Management Development Program.This is a full-time, salaried position with a comprehen... Show more

Jerry looking for a babysitter or nanny in Waterloo

SitlyWaterloo, CA
Part-time

I am a working professional and my wife is in college.Currently my mom takes care when shes in college or online class.It will be nice if we can find someone flexible to take care of our girl. Show more

 • Promoted

AZ Owner Operator - Cross Border (FTL Division)

Challenger Motor Freight Inc.Kitchener, ON
Full-time

This opportunity can be based in Cambridge, Mississauga, or London.What you need to be successful in the role.One year of verifiable commercial vehicle driving experience.Maximum three demerit poin... Show more

Nanny Wanted - Seeking A Part Time Nanny For A Homeschool Family In Beechwood West

CanadianNanny.caWaterloo, Ontario, Canada
Part-time

We are looking for a part-time nanny to join our homeschool family in Beechwood West.Our boys (7 and 4) are intense and inquisitive.They love Lego, chess, biking, and cuddling while reading chapter... Show more

Electronic Assembler

CarrierWaterloo, Ontario, Canada
CA$15.00–CA$30.00 hourly
Full-time

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.Through cutting-edge advancements in c... Show more

Supervisor - Security

AFIMAC CanadaKitchener, Ontario, CA
CA$25.00 hourly
Full-time

AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis/disasters.This position will require you to work 12 h... Show more

School Bus Driver Part-Time Kitchener-Waterloo

VoyagoWaterloo, ON, CA
CA$22.15 hourly
Full-time +1
Quick Apply

Voyago is hiring Bus Drivers for the Simcoe (Norfolk County) Student Transportation Service.This posting is for an existing vacant position with Voyago's Simcoe (Norfolk County) Student Transportat... Show more

310T Heavy Duty Mechanic

TruckPro LLC112 Transaxle - Ayr, ON, CA
Full-time

Crane Carrier (Canada) Limited-.Diesel Mechanic - Heavy Duty Trucks 310T .Benefits for Diesel Mechanic - Heavy Duty Trucks:.Group Health, Dental and Vision Coverage.Paid Vacation and Statutory Holi... Show more

 • Promoted

Junior Account Manager

Herman's Supply CompanyKitchener
CA$58.00 hourly
Full-time

As an Inside Sales Representative you will be responsible for generating new business with contractors in the store and over the phone.The Inside Sales Representative is often the first impression ... Show more

Banking Advisor

0000050007 Royal Bank of Canada1950 FISCHER HALLMAN RD:KITCHENER
Full-time

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.Specifically, you help clients with their everyday banking, ... Show more

Licensed Operating Engineer – 4th Class

Stoakley-Stewart ConsultantsGreater Kitchener Area
Full-time

This role is ideal for someone who holds a 4th Class ticket, or is close to obtaining one, and wants more than textbook knowledge.You will see how a steam facility operates in real time.You will su... Show more

Project Specialist

Huawei Technologies Canada Co., Ltd.Waterloo, ON, CA
Temporary

Huawei Canada has an immediate 12-month contract opening for a Project Assistant.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical s... Show more

 • New!

Administrative Assistant

0000050599 RBC Dominion Securities Inc.WATERLOO, Ontario, Canada
CA$35,000.00 yearly
Full-time

The RBC Dominion Securities branch located in Waterloo is looking for an Administrative Assistant to provide administrative support to a successful Advisory Team.You will provide quality client ser... Show more

Senior Journeyperson Gasfitter — Class A

HRS Talent SolutionsKitchener, ON, Canada
CA$45.00 hourly
Full-time
Quick Apply

Senior Journeyperson Gasfitter — Class A.Day shift, with possible overtime, on-call rotation, or project-based work depending on employer needs.This opportunity is best suited to a senior-level gas... Show more

Regional Manager (m/w/d) Region Mannheim

HunkemöllerMannheim Center
Full-time

Verantwortungsvolle und vielseitige Aufgaben als Regional Manager in einem dynamischen und internationalen Arbeitsumfeld mit flachen Hierarchien.Selbständiges Arbeiten mit einem netten und engagier... Show more

Global Events Coordinator

Randstad CanadaWaterloo, Ontario, CA
Temporary
Quick Apply

Cella by Randstad Digital is representing a leading global financial services organization in their search for a dedicated and detail-oriented Event Coordinator.This is a pivotal role within a team... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
12 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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