Cisco network engineer • calgary ab
Voice and Video Engineer – Cisco Voice, UCCX, CUCM & Calabrio.Core Cisco Voice Infrastructure:.Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting.Pro... Show more
The Network Infrastructure and Operations team provides a full range of network, infrastructure and application support to both corporate and operations drilling customers located worldwide.Our eff... Show more
Calgary-based EPCM firm known for delivering innovative facility design and engineering solutions across natural gas, conventional oil, heavy oil, carbon capture, and pipeline infrastructure projec... Show more
Experience: 3 years to less than 5 years.Registered Retirement Savings Plan (RRSP).Maternity and parental benefits.Paid time off (volunteering or personal days). Show more
North America and Europe and more than 520 dedicated employees.We are an independent company wholly owned by 45 of our principal engineers.We offer a stimulating environment where autonomy, collabo... Show more
Network Security, Security, Palo Alto, GCP.Network Security Engineer (Palo Alto).We're looking for an experienced.Palo Alto expertise to support enterprise network security initiatives.You'll play ... Show more
At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more
Our client is seeking a Senior Software Developer to join the Network Operations & Automation team on a hybrid basis in Calgary.This role focuses on building enterprise-scale automation platfor... Show more
The Senior UC Engineer will be part of  Global Unified Communications Engineering team, supporting the design, delivery, and operational health of enterprise Unified Communications and Collabo... Show more
AECOM's Buildings + Places business line is seeking an Electrical Engineer to join our growing multidisciplinary team in Calgary, Alberta.This position will support the delivery of complex building... Show more
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.For more information, please visit.Sunoco LP is a leading energy infrastructure and fuel distrib... Show more
At Phasor, we're focused on the big picture and the small details.As a wholly owned subsidiary of Quanta Services, we provide engineering and design services across transmission & distribution, sub... Show more
Role: Voice and Video Engineer - UCCX, CUCM, IVR , Cisco , BVOIP , Calabrio Contact Center, CCNA</p> <p><b>Location: 707 5 St SW, Calgary AB T2P 0J1</b></p> <p>&... Show more
Oil &amp; Gas, Mining, Construction, and Industrial operations.For over 25 years, DataDrill has supported customers by providing reliable communication systems in locations where connectivity i... Show more
ABOUT US: Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial, industrial refrigeration... Show more
Salary: $124,800 - 156,000 per year.We need at least 5 years of hands-on experience in network engineering or consulting.We prefer experience with enterprise networking platforms and multi-vendor e... Show more
Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15.We help ambitious students gain admission to the world’s to... Show more
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we’re the people who keep the cloud running.We support all AWS data c... Show more
Design Innovative Steel Structures.PTW is seeking an experienced Structural Engineer to join our Engineering Services team in Calgary.If you're passionate about structural steel design, enjoy solvi... Show more
Voice and Video Engineer – Cisco Voice, UCCX, CUCM & Calabrio
Location: Calgary AB
Hybrid
Required Technical Skills:
Core Cisco Voice Infrastructure:
• Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting
• Proven experience with Cisco Unified Communications Manager (CUCM) administration
• Basic understanding of IVR software and automated messaging systems
• Strong proficiency in Cisco Finesse desktop configuration and queue management
• Demonstrated ability to manage BVOIP operations, POTS, and PRI line
Call Center Technologies:
• Advanced knowledge of Calabrio Contact Center platform, including:
• Call recording system administration
• Quality management configuration
• Workforce management scheduling and forecasting
• Performance analytics and reporting
• Experience with Cisco softphone implementation and troubleshooting
• Expertise in Finesse call queue configuration and routing strategies
• Proficiency in managing multi-skill routing and agent assignments
• Ability to configure and maintain AT&T portal services
Business Continuity & Disaster Recovery:
• Experience implementing and maintaining DR voice plans
• Knowledge of site-to-site failover procedures
• Expertise in contingency routing and number management
• Understanding of dispatcher backup systems and gas control call queue management
Day-to-Day Operations:
• Ability to efficiently manage CSR onboarding and extension assignments
• Experience with Finesse desktop and sidecart configuration
• Strong troubleshooting skills for queue management issues
• Capability to perform independent call center opening/closing procedures
Required Experience:
• Minimum 5 years of hands-on experience with Cisco voice infrastructure
• Proven track record managing Calabrio Contact Center solutions
• Experience supporting mission-critical call center operations
• Current Cisco certifications (CCNA Collaboration or higher)
Key Responsibilities:
• Maintain and optimize voice infrastructure supporting emergency dispatch operations
• Manage Calabrio workforce management system and reporting
• Configure and maintain Finesse call queues and routing strategies
• Execute and test disaster recovery procedures
• Provide technical leadership for voice infrastructure improvements
• Manage day-to-day call center technical operations independently
This role requires strong expertise in Calabrio Contact Center solutions and Cisco voice infrastructure, with particular emphasis on call queue management, workforce optimization, and softphone technologies. The ideal candidate will have both technical proficiency and practical experience in maintaining critical call center operations.
