Case manager Jobs in Kelowna, BC

Who We Are
ServiceMaster of Central & Northern Okanagan provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day.


At ServiceMaster we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:

• Can Do Attitude
• Get It Done Right
• Win as a Team

What We Offer

• Competitive Wages
• Excellent Health and Dental Benefit Plan
• RRSP and Profit-Sharing Program
• Career Advancement Opportunities
• Tuition Reimbursement
• Casual Dress Code
• On-Site Parking
• Employee Referral Program

The Project Manager is responsible for developing key working relationships with Adjusters and Insurance Companies. The Project Manager is responsible for determining the scope of work for the project, working in conjunction with the Homeowner, Adjuster, or Insurance Company. The Project Manager ensures the work is completed on time and to the highest quality, focusing on the scope and estimate of work to bring the property back to pre-loss state.

What You Will Do

• Initiate initial customer contact
• Educate client on process, timing and expectations of emergency and repair phase
• Prepare accurate quotes and estimates, confirming target margins are met
• Ensure project requirements are being fulfilled and deadlines/milestones are achieved
• Ensure adherence to Emergency Phase timelines as per established ServiceMaster standard operating procedures
• Deliver exceptional customer service to all stakeholders: i.e Adjusters, Property Managers, Homeowners & Insurance Representatives
• Focus on marketing to develop new leads and relationships with Adjusters and Property Managers
• Develop network of business relationships within the Central & Northern Okanagan region with an eye to growing the ServiceMaster brand and generating new business

What You Have

• University or College Diploma in construction management preferred OR
• Formal training in a related field
• Minimum 5 years experience in the Restoration or Construction industry preferred
• Water Remediation Technician (WRT) certification is an asset
• Fire and Smoke Restoration Technician (FSRT) certification is an asset
• Detailed understanding of reconstruction process
• Knowledge of building codes regulating construction trade
• Strong interpersonal and communication skills, both written and oral
• Excellent leadership and entrepreneurial skills
• Skilled at managing multiple projects, opportunity analysis and decision making

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.