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Builder • brampton on

Last updated: 7 days ago

Legal Intake Manager - 67353287047

SomewhereLATAM, LATAM, LATAM

South Africa, Philippines, Latin America.Are you a builder who knows how to turn incoming legal inquiries into high-converting client relationships?.We are looking for an experienced.Legal Intake M... Show more

Licensed Optician-Brampton, ON-LensCrafters

EssilorLuxotticaDisabled2_Brampton
Full-timeFull-time

Licensed Optician-Brampton, ON-LensCrafters.Benefits/Incentive Information](#) LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly perso... Show more

Senior Machine Builder (433A Certified)

IntelliPro Group Inc.Brampton, ON, CA

The Machine Builder will be responsible for assembling, installing, testing and troubleshooting large industrial machinery and automated equipment.The successful candidate will be comfortable readi... Show more

Business Advisor - Vaughan Market, ON

ScotiabankWoodbridge, ON, CA

You possess a results-oriented attitude and have sound knowledge of the business banking market including the features and benefits of business products and services, including; an understanding of... Show more

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Legal Intake Manager - 67353287047

Legal Intake Manager - 67353287047

SomewhereLATAM, LATAM, LATAM
9 days ago
Job description

Role: Legal Intake Manager
Priority Location: South Africa, Philippines, Latin America
Working Hours: 9AM - 6PM EST (NY)

Type of contract: Independent Contractor

Type of job: Remote
Salary: Market Related

About the Role: Are you a builder who knows how to turn incoming legal inquiries into high-converting client relationships?

We are looking for an experienced Legal Intake Manager / Call Center Setup Lead to build, scale, and optimize a high-performing remote contact center for a fast-growing US-based law firm. If you thrive at the intersection of empathetic client screening, high-velocity sales conversion, and operational setup, this role is for you. We need someone with experience in building a call center from scratch.
This includes structurally building the VoIP system into a call center, developing and expanding the CRM to fit the call center setup, hiring the entire team, creating training materials for new hires, and developing the agent schedule to support 24/7 operations.

Key Responsibilities:

  • Build from Scratch: Architect, launch, and streamline intake workflows, call routing, and standard operating procedures (SOPs).
  • Drive Conversion: Train and coach a dedicated intake team to maximize speed-to-lead, consultation bookings, and retainer execution.
  • Lead Legal Screening: Implement rigorous intake matrices across Immigration, Family, and Criminal Law—ensuring high empathy, data accuracy, and strict ethical compliance (UPL boundaries).
  • Optimize Tech & KPIs: Oversee legal CRMs, telephony dialers, and real-time conversion metrics to keep operations running at peak performance.

Qualifications:

  • 5+ Years of Experience in legal intake management, contact center leadership, or legal sales operations.
  • Proven Track Record of setting up, scaling, or managing inbound/outbound legal call centers.
  • Hands-on Knowledge of Immigration, Family, or Criminal Law case qualification.
  • Experience collaborating seamlessly with US-based clients and law firms in a 100% remote setting.
  • Fluency with legal CRMs and cloud telephony systems - such as Lawmatics, Clio, DialPad, Zapier.
  • Candidates with 5+ years building intake departments from scratch, integrating complex CRMs (Lawmatics/Clio) with dialers (Dialpad/RingCentral), and implementing multi-practice qualification matrices.