Billing • markham on
Call Center Representative (Insurance).Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services.Work in a dyna... Show more
Accounts Payable Clerk - Amico Accessories.Amico is looking for a self-motivated, dedicated, and highly disciplined person for a.Junior Accounts Payable Position.The successful candidate will be en... Show more
Insurance Account Manager - Desjardins Agent Team Member.Location: Stouffville, Ontario.Job Type: Full Time, in-office.Are you outgoing and customer-focused? Are you excited to help customers ... Show more
Our client is a well-established organization that partners with many of Canada's leading financial institutions, providing innovative data, technology, and business solutions to support the financ... Show more
Education: No degree, certificate or diploma.Experience: Experience an asset.Health care institution, facility or clinic.Greet people and direct them to contacts or service areas.Provide basic info... Show more
Bilingual Client Experience Specialist, Insurance.We are a growing Desjardins Insurance Agency in Markham looking for motivated, customer focused individuals to join our team as Customer Service Re... Show more
Insurance Account Representative.Desjardins Agent Team Member.Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a... Show more
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 ... Show more
Adecco is currently hiring a full-time professional, detail-oriented, and customer-focused.Receptionist / Administrative Assistant.This is a full-time temporary opportunity expected to last approxi... Show more
Insurance Service Representative – Desjardins Agent Team Member.Are you someone who takes pride in delivering exceptional service, even under pressure? Whether you've worked in hospitality, automot... Show more
Receptionist/Customer Service - Desjardins Insurance Office.Newmarket ON - In office .Our team is growing, and we’re excited to welcome a new Reception & Customer Service professional to o... Show more
Senior Manager, Settlements (18 months).Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.We’re ... Show more
A family business with family values.Team events and outings year-round.Interesting and challenging work – we're leaders in the industry.Ongoing investment in training and development.Long-term sta... Show more
Progress Luv2Pak has been shaping the future of packaging since 1917.From our roots in Toronto to our reach across North America, we have grown into a trusted leader in premium retail, gift, and su... Show more
Mobile Registered Massage Therapist in North York, Ontario.Founded in 2015, Therapia is redefining Massage Therapy by delivering care directly to patients' homes.Guided by our mission to deliver hi... Show more
Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking ... Show more
Healthcare / pharmaceutical services.Senior manager FP&A who will be responsible for the performance management, financial reporting, planning, and forecasting.For RFPs and potential new programs, ... Show more
A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role Licensed Insurance Advisor - Desjardins Agent Team Member.We seek an energetic professional... Show more
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one mil... Show more
Job Description
Call Center Representative (Insurance)
Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.
What is in it for you:
• Hourly salary of $19.56.
• 5-month contract.
• Full-time position, 37.5 hours per week with rotating shifts.
• Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.
• Hybrid schedule requiring 3 days per week in the Markham office, subject to change.
Responsibilities:
• Handle approximately 50 inbound calls per day related to billing inquiries.
• Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Act as a company ambassador while supporting inbound billing inquiries.
• Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
• Interpret and identify customer needs and respond appropriately and professionally.
• Gather relevant information systematically to provide a seamless customer experience.
• Take ownership of customer relationships through service and commitment to follow through on inquiries.
What you will need to succeed:
Required qualifications
• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.
Required Soft Skills
• Ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing circumstances.
• Strong communication and interpersonal skills with a clear and supportive approach.
• Ability to analyze and resolve customer concerns through effective problem-solving.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
