Call Center Billing Representative

Support a leading insurance organization with a hybrid role based in Ontario. Handle client billing inquiries manage customer communication across channels and contribute to a high-volume contact center. This position combines service excellence technical accuracy and professional communication in a dynamic environment.

Hourly salary of $19.15.

6-month contract.

Full-time position: 37.50 hours per week.

Monday to Friday between 8:00 am and 8:00 pm.

2 weeks of on-site training required.

Hybrid schedule based on a smart working model: 50% of working days in-office per month.

Office days rotate weekly: Tuesday and Wednesday one week then Tuesday to Thursday the next.

Provide professional timely and courteous support to customers and brokers for billing telephone inquiries.

Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.

Support inbound insurance and claims inquiries with accurate triage to appropriate internal teams.

Communicate clearly and empathetically through phone and email resolving inquiries and explaining available programs or services.

Systematically collect relevant information to ensure seamless customer interactions.

Demonstrate accountability and follow-through in customer relations.

Handle a high call volume with a minimum expectation of 70 calls per day.

Secondary education or post-secondary diploma preferred.

12 years of experience in a contact center or similar customer service role.

Proven ability to multitask in a fast-paced environment.

Professional phone and email communication skills.

Strong interpersonal skills and customer problem-solving abilities.

Proficiency in Microsoft Word Excel and web-based Windows applications.

Flexibility to adapt to changing priorities and schedules.

Reliable attendance and punctuality.

Bilingual French knowledge is considered an asset.

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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