Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day‑to‑day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners.

The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support.

What can you expect in this role?

• Act as the first point of contact for IT-related inquiries and incidents

• Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones)

• Liaise with Service Desk and second-tier IT support to resolve complex issues

• Install, configure, maintain, and reimage laptops and peripherals

• Manage ServiceNow tickets, asset records, and inventory accurately

• Coordinate computer lease rollovers, equipment moves, replacements, and recycling

• Maintain documentation, procedures, and user guides

• Manage daily office operations across assigned locations

• Conduct regular office walk-throughs; escalate issues to building management or facilities

• Coordinate office maintenance, repairs, and equipment servicing

• Support onboarding and offboarding processes across departments

• Issue equipment, record asset details, and arrange system access

• Be able to travel between the two offices in Calgary

• Fire Safety warden

• Ensuring the office space is always maintained

• Be available to work in the office 5 days a week

What do you bring to the role?

• College diploma or degree in Business Administration, IT, Facility Management, or a related field

• 3–5 years of experience in PC support, office administration, or a similar role

• Strong technical knowledge of Windows OS and Microsoft Office Suite

• Experience using ticketing systems (e.g., ServiceNow) is an asset

• Proven ability to manage multiple priorities with attention to detail

• Strong troubleshooting, problem-solving, and decision-making skills

• Excellent communication and interpersonal skills

• Professional, courteous, and discreet when handling confidential information

• Ability to remain calm, flexible, and service-focused in a busy environment

• Underwriting or insurance industry experience is an asset (but not required)

Salary range: $45,000-$82100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).