Administrative Assistant

Aston Carter's client is seeking a Customer Support Specialist to join their team! This individual will act as the bridge between customers and the site operational management team. This role involves ensuring customer satisfaction by balancing customer requirements with internal needs, serving as the primary interface with customers, and maintaining strong relationships.

Key Responsibilities

• Ensure customer contract requirements are administered appropriately.
• Fulfill customer initiatives, special processes, and data requests consistently and promptly.
• Serve as the main contact for customer groups, developing and deploying new or revised processes to meet customer goals.
• Collaborate with the operations team to maintain on-time shipping of customer orders.
• Coordinate transportation and delivery of customer orders as needed.
• Update daily KPI volumes to provide better visibility on productivity.
• Send daily dashboards to customers and update them on current operational status.
• Generate and audit customer invoices to ensure accuracy and timeliness.
• Meet with operations management to capture revenue for out-of-service scope work performed.
• Update revenue accruals to assist in the month-end finance process.
• Report on key support areas of account performance, including KPIs.
• Develop and implement corrective action plans as necessary.
• Coordinate with operational managers to provide value-added services as required by customers.
• Report department goals and metrics, assisting with individual goals to align with company, site, and customer objectives.
• Participate in on-site team meetings and account / site / customer committee meetings.
• Monitor customer shipping status and address potential issues or delays.
• Process receiving and shipping documents accurately and promptly.
• Ensure timely preparation and maintenance of records and reports for client activity.
• Review daily on-hold inventory reports and follow up with customers or QA to resolve issues.
• Identify and resolve potential discrepancies in inventories.
• Coordinate and perform cycle counts according to client requirements.
• Track order and receiving accuracy daily.
• Conduct weekly audits to ensure inbound descriptions, quantities, and locations match WMS records.

Additional Skills & Qualifications

Must Haves :

Nice to Have :

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay and Benefits

The pay range for this position is $20.00 - $21.00 / hr.

Workplace Type

This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter :

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing pour notre service aux clients et aux talents.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.